Key Responsibilities:

- Manage complex aged escalated and multi issue disputes by reviewing relevant systems documents and reporting records to determine an appropriate resolution
- Support daily production delivery by prioritizing critical work assisting with workload recovery and providing process guidance during volume or SLA pressures
- Conduct quality reviews to validate investigation completeness decision accuracy system updates documentation communications and procedural compliance
- Document defects provide constructive feedback and contribute to calibrations trend analysis root cause reviews and corrective actions
- Support training nesting floor assistance and ongoing knowledge development for new and existing team members
- Maintain and enhance job aids FAQs scenario guidance and process knowledge resources while identifying recurring capability gaps
- Provide timely updates to the Team Lead on queues quality risks training needs and operational priorities while supporting assigned coordination activities
- Contribute to process changes testing readiness activities and continuous improvement initiatives that strengthen controls and service delivery
- Client Default Solutions Default Operations
- Execute and oversee end to end process activities with high accuracy
- Act as a Subject Matter Expert SME for assigned processes
- Review work completed by Process Executives to ensure quality and compliance
- Handle complex cases exceptions and escalations effectively
- Ensure adherence to Standard Operating Procedures SOPs controls and compliance requirements
- Maintain high levels of productivity accuracy and timely task completion




- Collaborate effectively with team members supervisors and stakeholders
- Participate in process updates training sessions and knowledge sharing initiatives
- Support internal and external audits and quality reviews
- Identify process gaps and recommend improvements for operational efficiency
- Provide feedback and coach junior team members using structured feedback mechanisms
- Ensure alignment with SLAs and operational targets

Technical Requirements:

- Excellent written and verbal communication skills
- Strong proficiency in MS Office Excel Word Outlook
- Advanced analytical and problem solving skills
- Ability to multitask and meet deadlines in a fast paced environment
- Robust attention to detail and quality orientation
- Leadership ability to guide and support junior team members
- Strong stakeholder management skills

Additional Responsibilities:

- 3 to 5 years of relevant experience in credit bureau disputes or another regulated banking operations
- Deep knowledge of the US Retail Banking Industry Credit Reporting and Disputes Concepts
- Robust understanding of the Default Lifecycle Loan Servicing processes
- Experience supporting training calibrations knowledge management or complex case resolution is preferred
- 3 to 5 years of relevant experience in credit bureau disputes or another regulated banking operations
- Deep knowledge of the US Retail Banking Industry Credit Reporting and Disputes Concepts
- Strong understanding of the Default Lifecycle Loan Servicing processes
- Experience supporting training calibrations knowledge management or complex case resolution is preferred

Preferred Skills:

India Banking->Consumer Banking, Mortgage, Lending Operations, Commercial Banking

📌 Process Specialist (India)
🏢 Infosys BPM
📍 India