Job Summary

We are looking for Telecom professionals with experience in Network Planning, Fibre/Ethernet Delivery, Telecom Operations, Service Delivery, or Customer Handling.

The role involves managing the end-to-end delivery of Ethernet and Fibre services for enterprise customers, coordinating with customers, planners, engineers, and internal teams to ensure timely service delivery and activation.

Key Responsibilities

- Manage telecom orders throughout the complete delivery lifecycle.
- Coordinate with customers through calls, emails, and virtual meetings.
- Schedule engineering visits and coordinate installation activities.
- Track order progress across planning, survey, design, build, commissioning, and activation stages.
- Provide customers with regular updates on delivery status and milestones.
- Coordinate with planners, field engineers, project managers, and service teams.
- Handle customer queries, escalations, and delivery-related issues.
- Identify delivery blockers and follow up for timely resolution.
- Participate in customer governance calls and operational reviews.
- Maintain trackers, reports, and operational data using MS Excel.
- Ensure a positive customer experience through proactive communication and ownership.

Required Skills

- Excellent English communication skills – spoken and written.
- Experience in International Voice / Customer Handling.
- Understanding of Telecom Order Management and Service Delivery.
- Knowledge of Ethernet, Fibre,



FTTX/FTTP concepts.
- Experience in Network Planning, Fibre Planning, Ethernet Delivery, or Telecom Operations.
- Positive stakeholder management and coordination skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple customer orders simultaneously.
- Good knowledge of MS Excel, reporting, and tracking.

Good to Have

- Experience working with UK/European/Global Telecom operators.
- Exposure to OSS/BSS and network inventory tools.
- Knowledge of Telecom Provisioning and Assurance.
- Understanding of service activation, commissioning, and network build processes.
- Experience in customer-facing telecom operations.

Eligibility

- 1–5 years of relevant experience in Telecom Operations, Network Planning, Ethernet Delivery, Fibre Planning, Service Delivery, or Customer Experience.
- Minimum 15 years of regular full-time education (10+2+3).
- Bachelor's degree in Engineering, Telecommunications, IT, Computer Science, or a related field is preferred.
- Candidates with any full-time graduation and relevant telecom experience can also apply.

Key Skills / Keywords

Telecom Operations | Network Planning | Ethernet | Fibre | FTTX | FTTP | Ethernet Provisioning | Service Delivery | Telecom Order Management | International Voice | Customer Handling | Cust

Pay: ₹50,000.00 - ₹200,000.00 per hour

Benefits:

- Health insurance
- Life insurance

Work Location: In person

📌 International Voice Process (India)
🏢 Ecruitment solutions
📍 India