Key Responsibilities:

- Customer Service:
- Greet and interact with customers, ensuring a warm and welcoming atmosphere.
- Respond promptly to customer inquiries and resolve any issues or complaints effectively.
- Ensure all guests’ needs are met and exceeded in line with company service standards.
- Assist guests with menu selections and provide knowledgeable recommendations.
- F&B; Operations:
- Supervise and assist in the daily operation of the restaurant, bar, or dining facilities.
- Ensure proper setup, service, and cleanup of dining areas.
- Ensure food and beverage orders are accurately prepared, served, and delivered to customers in a timely manner.
- Monitor inventory levels of food and beverages, placing orders as necessary.
- Maintain cleanliness and organization in work areas and ensure compliance with hygiene standards.
- Staff Supervision:
- Lead, train, and mentor junior F&B; associates and staff, ensuring they are properly trained in service techniques, food safety, and customer service standards.
- Assign tasks to F&B; team members, ensuring effective operations during peak hours.
- Provide performance feedback and assist in staff development.
- Quality Control:
- Monitor food presentation and taste, ensuring dishes meet quality standards.
- Ensure proper food handling, storage,



and sanitation practices are followed.
- Conduct regular checks on food and beverage quality, making necessary adjustments to meet guest expectations.
- Sales & Upselling:
- Encourage upselling of food and beverages to maximize sales and revenue.
- Assist in promotions and new menu offerings by communicating these changes to guests effectively.
- Administrative Responsibilities:
- Assist in managing staff schedules, ensuring adequate coverage for shifts.
- Prepare reports on daily operations, inventory levels, and customer feedback.
- Support with budgeting, cost control, and achieving financial targets.
- Health & Safety Compliance:
- Ensure all health, safety, and fire regulations are followed in food and beverage areas.
- Oversee the maintenance and cleanliness of equipment and tools used in food preparation and service.
- Collaboration:
- Work closely with other departments (e.g., kitchen, housekeeping) to ensure smooth coordination and service delivery.
- Participate in regular team meetings to discuss operational improvements, customer feedback, and service issues..

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

- Food provided
- Provident Fund

Work Location: In person

📌 Senior F&B Service Associate (India)
🏢 Forte Kochi
📍 India