Facility Engineer GIT

Noida, Uttar Pradesh

Job Summary

- HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D; facilities and co-innovation labs, global delivery capabilities, and over 230,000+ ‘Ideapreneurs’ across 50 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.

Key Responsibilities

- Own and meet the target of Critical SLAs every month.
- Govern outages end-to-end and restore the impact/services within SLA.
- Liaise with Technical management and other ITSM Teams to meet the KPI of Situation Management.
- Act as a Crisis Manager and handle crisis situations based on the BCM process.
- Govern and manage the technical bridge and management bridges with HCL Technologies, Customer & vendors.
- Govern and manage the vendors/third parties on all outages.
- Drive the actions derived from the Customer Management bridges.
- Prepare the SLA ratification & Post incident report of high quality every month for all the reported outages.
- Align the process goals with the organization's goals. Prepare reports and periodic reviews for Major Incidents.




- Review Emergency changes from both technical and service impact points of view and be the Sole Approver of all Emergency changes in the entire IT Environment managed/supported by HCL IT.

Skill Requirements

Key Attributes:

- Proven ability to work with others to meet common objectives and customer expectations.
- Able to work in a changing environment and adapt to these changes.
- Proven excellence in planning, leadership, communication, negotiation, problem-solving, and organizational influence.
- Must be able to multitask effectively across other responsibilities.
- Highly process-focused.
- Can clearly identify improvement opportunities and implement necessary changes.
- Excellent written and verbal communication and interpersonal skills.
- Robust facilitation skills and ability to gain consensus.
- Takes initiative to creatively resolve issues and find solutions.
- Proven ability to see business processes through a customer lens.
- Strong negotiation, conflict resolution, and influencing skills.
- Strong analytical skills, comfortable with data and statistics.
- Data-driven decision-maker.
- Comfortable communicating to all levels within the organization.
- Results/outcome-oriented.

Other Requirements

Skills and Background:

- Working knowledge of Incident/Problem/Event/Change Management/Configuration frameworks such as ITIL 4.
- Excellent understanding of IT Infrastructure (Cloud, Network, Telecom, and Security) and Application technologies.
- Knowledge and understanding of ITIL and ISO Standards (ISO 20000 and 20000-1:2018).
- 12+ years of experience in Information Technology or related industry (excluding Mobile Telecommunication).
- Experience in Operations and preferably Managed Services.
- Must have good written and verbal English.
- I hope this helps! Let me know if you need any further assistance.

📌 Facility Engineer GIT (India)
🏢 HCLTech
📍 India