- Handle inbound and outbound calls from patients and attendants.
- Respond to enquiries regarding doctors, consultations, procedures, services, timings, and appointments.
- Schedule, confirm, reschedule, and follow up on patient appointments.
- Make follow-up calls to patients regarding appointments, consultations, investigations, and procedures.
- Coordinate with doctors, nursing, front office, billing, and other departments as required.
- Maintain accurate records of patient enquiries and call details.
- Follow up with prospective patients and convert enquiries into appointments where applicable.
- Provide patients with accurate information as per hospital guidelines.
- Handle patient concerns politely and escalate unresolved issues to the concerned department.




- Maintain confidentiality of patient information at all times.
- Prepare daily/weekly call reports and update the concerned reporting manager.
- Conduct feedback calls and record patient responses when required.
- Support hospital campaigns, health packages, promotional activities, and outreach calls.
- Ensure skilled communication and a positive patient experience.

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Tele Caller Executive - Hospital (India)
🏢 Reef Women's and Children's Hospital
📍 India