HOBIT is a revolutionary platform in the Health and Wellness industry with 500k+ users across India and the UAE, dedicated to making workouts fun and engaging. Designed for fitness enthusiasts, HOBIT caters to working professionals and homemakers, fostering a community of like-minded individuals who share a passion for exciting workout classes.
Role Description:
We are looking for enthusiastic and customer-focused Chat Process Executives to join our growing team. This role is ideal for individuals with excellent written communication skills, typing abilities, and a sales-oriented mindset. You will be responsible for handling customer queries via chat, ensuring exceptional customer experience while contributing to business growth.
Role & Responsibilities :
- Manage and respond to customer queries via chat in a qualified and timely manner
- Provide accurate information about products/services and guide customers
- Identify customer needs and recommend suitable solutions or products
- Maintain a high level of customer satisfaction and positive engagement
- Meet and exceed chat handling and conversion targets
- Maintain detailed and accurate records of customer interactions
- Coordinate with internal teams to resolve customer concerns efficiently
Requirements:
- Exceptional written communication skills (grammar, clarity, tone)
- Typing speed with high accuracy (ability to multitask while chatting)
- Strong client query management and problem-solving skills
- Sales-oriented mindset with ability to convert conversations into leads/sales
- Ability to work independently in a remote setup
- Prior experience in chat support, customer service, or sales is an advantage
- Self-motivated, disciplined, and target-driven
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: Remote
📌 Chat Support Executive (India)
🏢 Hobit Technology Pvt.Ltd.
📍 India
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