Teller/Customer Service (India)

Teller/Customer Service (India)

22 Sep
|
v6clinics
|
India

22 Sep

v6clinics

India

Here’s a short JD with only the main headings for a Telecaller – Aesthetic Clinic:

JOB DESCRIPTION – TELECALLERAesthetic / Dermatology Clinic1. Lead Calling & Qualification

- Contact current and existing leads
- Understand patient concerns, requirements, and treatment interest
- Capture accurate lead information

2. Appointment Booking

- Schedule consultations and appointments
- Confirm appointment details with patients
- Follow up on pending appointments

3. Lead Follow-Up

- Follow up with interested, pending, and non-connected leads
- Reactivate missed, cancelled, and no-show appointments

4. Patient Communication

- Explain basic clinic information, treatment process, and consultation details
- Handle patient queries professionally
- Escalate clinical questions to the appropriate team

5. CRM Management

- Update lead status,



remarks, follow-up dates, and appointment details
- Maintain accurate and timely CRM records

6. Conversion & Targets

- Achieve calling, appointment, and conversion targets
- Maintain quality of calls and effective follow-up

7. Coordination

- Coordinate with clinic managers, counselors, doctors, and front desk
- Ensure smooth handover of confirmed appointments

8. Reporting

- Maintain daily calling and appointment reports
- Share lead feedback, objections, and follow-up status with the team

Pay: ₹10,555.24 - ₹25,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Teller/Customer Service (India)
🏢 v6clinics
📍 India

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