Job Title: Operations Executive

We are looking for a proactive and organized Operations Executive to manage client communications, coordinate with internal teams, and ensure the timely execution of client requirements.

The ideal candidate will be responsible for maintaining strong client relationships, tracking project updates, coordinating with Accounts and Operations teams, and ensuring smooth communication across departments.

Key Responsibilities

- Act as the primary point of contact (POC) for assigned clients and maintain professional relationships.
- Manage client communications, respond to queries, and provide timely project updates.
- Understand, document, and coordinate client requirements with relevant internal teams.
- Coordinate with Sales, Business Development, Accounts, and Operations teams for onboarding and service delivery.
- Track project progress, follow up on pending tasks, and ensure timely completion of deliverables.
- Create and manage client tickets, issue tracking, and updates in Odoo.
- Prepare and consolidate daily, weekly, and monthly CRE reports.
- Maintain accurate records of client communications, project updates, and documentation.
- Escalate critical client concerns and unresolved issues to relevant stakeholders.




- Coordinate with managers and cross-functional teams to resolve client requests.
- Monitor client requests from initiation to completion and ensure timely follow-up.
- Identify communication gaps and support improvements in client coordination processes.
- Ensure smooth communication, quality service delivery, and client satisfaction.

Requirements

- Bachelor’s degree in any discipline.
- 1–3 years of experience in client coordination, customer relations, or a similar role.
- Strong verbal and written communication skills.
- Positive interpersonal and relationship management skills.
- Basic knowledge of MS Office (Excel, Word, and Outlook).
- Willingness to learn Odoo and CRM systems.
- Ability to work independently and collaboratively with teams.

Pay: ₹18,000.00 - ₹22,000.00 per month

Application Question(s):

- This role involves regular interaction with international clients and internal stakeholders. Are you confident communicating professionally in English via calls, emails, and meetings?
- Are you comfortable working from our Kochi office during the shift timing of 11:00 AM to 7:30 PM?
- What is your current monthly salary (CTC)?
- Are you available to join immediately?

Work Location: In person

📌 Operations Executive (Kochi)
🏢 Analytix Corporate Solutions
📍 Kochi