Position: Floor Manager
Department: Retail Sales
Location: Jalandhar
Reporting To: Store Manager / Operations Manager / Management
Experience: 3–7 Years in Jewellery/Retail Sales
Employment Type: Full-Time

Job Summary

We are looking for an experienced and customer-focused Floor Manager to manage the day-to-day activities of the jewellery store floor. The Floor Manager will be responsible for leading the sales team, ensuring excellent customer service, achieving sales targets, maintaining floor discipline, and ensuring smooth coordination between Sales, CRM, Stock and Management teams.

The ideal candidate should be mature, responsible, presentable, honest, customer-oriented and capable of leading a team effectively.

Key Responsibilities

1. Floor & Store Management

- Manage the overall functioning of the sales floor during store hours.
- Ensure the floor is properly staffed, organized and presentable.
- Allocate counters/customers to sales executives appropriately.
- Monitor staff attendance, punctuality, grooming and discipline.
- Ensure all store SOPs and management instructions are followed.
- Maintain a professional and premium environment on the sales floor.

2. Sales & Target Achievement

- Drive daily, weekly and monthly sales targets.
- Monitor individual and team sales performance.
- Identify opportunities to improve conversion, average bill value and repeat business.
- Guide sales executives on customer handling and product presentation.
- Ensure proper follow-up with prospective and existing customers.
- Support the team in closing high-value and important customer transactions.

3. Customer Experience

- Personally handle VIP, high-value and sensitive customers when required.
- Ensure customers receive a premium and personalized shopping experience.
- Handle customer complaints and escalations professionally.




- Understand customer requirements and guide the team accordingly.
- Ensure proper product explanation, pricing communication and service standards.

4. Team Management

- Lead, motivate and guide the sales team.
- Conduct daily briefings regarding targets, offers, new collections and priorities.
- Monitor individual employee performance and provide regular feedback.
- Identify training requirements of sales executives.
- Maintain discipline and teamwork on the floor.
- Coordinate with HR regarding attendance, performance and employee-related concerns.

5. Jewellery & Product Knowledge

- Maintain strong knowledge of jewellery collections, designs, diamonds, gemstones, gold purity and relevant product details.
- Ensure the sales team is properly trained on products and collections.
- Ensure correct information is communicated to customers.
- Stay updated on current launches, offers and company policies.

6. Stock & Security Coordination

- Coordinate with the Stock/Inventory team for product movement and requirements.
- Ensure jewellery is handled carefully and according to company SOPs.
- Ensure proper authorization and documentation for product movement.
- Maintain strict attention to security and loss-prevention procedures.
- Report any discrepancy, damage, loss or unusual activity immediately to management.

7. CRM & Customer Follow-Up

- Ensure customer enquiries and leads are properly recorded.




- Coordinate with the CRM team for customer follow-ups.
- Monitor pending customer enquiries and appointments.
- Encourage the sales team to maintain proper customer records.
- Track important customer visits and follow-up opportunities.

8. Reporting & MIS

- Prepare and submit daily/weekly sales and performance reports.
- Track individual and team targets.
- Report important customer issues, operational concerns and staff matters to management.
- Maintain records of pending follow-ups and important sales opportunities.

Basic Skills & Qualities

- Strong leadership and team-management skills.
- Excellent customer-handling and communication skills.
- Solid sales and negotiation abilities.
- Good knowledge of jewellery retail operations.
- Excellent follow-up and coordination skills.
- Good knowledge of MS Excel and basic reporting.
- Ability to handle pressure and achieve targets.
- Strong problem-solving and decision-making skills.
- Professional and well-groomed personality.
- Honesty, integrity and trustworthiness are essential.
- Ability to maintain strict confidentiality regarding customers, sales, stock and company information.
- Responsible and accountable for assigned duties.
- Positive attitude and strong work discipline.
- Ability to lead by example and maintain a respectful workplace culture.

Preferred Qualifications

- Graduate in any discipline; BBA/B.Com/MBA preferred.
- 3–7 years of experience in jewellery retail, luxury retail or premium retail.
- Previous experience managing a sales team will be preferred.
- Knowledge of gold, diamond and gemstone jewellery will be an advantage.

Pay: ₹50,000.00 - ₹100,000.00 per month

Benefits:

- Cell phone reimbursement
- Health insurance
- Life insurance

Work Location: In person

📌 Floor Manager (India)
🏢 Rohin's jewellery house
📍 India