Dialdesk | Job Description – Customer Experience Executive

Job Title: Customer Experience Executive – Outbound Voice Process

Location: Noida

Experience: 1–3 Years

Key Responsibilities

· Handle outbound customer calls and interact with customers professionally.

· Provide accurate information and resolve customer queries/concerns.

· Promote products/services and support sales-related activities.

· Maintain call quality and service standards.

· Update customer and call details accurately in the CRM/system.

· Meet daily productivity, sales, and quality targets.

· Follow the defined process and compliance guidelines.

Requirements

· Any Graduate.

· 1–3 years of experience in an outbound voice process/BPOpreferred.

· Candidates with sales experience will be preferred.

· Excellent communication skills in English, Kannada, and Tamil.

· Strong customer-handling, convincing, and interpersonal skills.

· Positive knowledge of basic computer operations and CRM.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Support Associate - Multilingual (India)
🏢 DialDesk
📍 India