Telecaller- Loan and Insurance

Role Purpose

The Telecaller will be responsible for contacting prospective customers, understanding their loan and insurance requirements, explaining suitable products, generating qualified leads, coordinating with the sales/operations team, and following up with customers until the lead reaches the appropriate stage.

Key Responsibilities

1. Customer Calling & Lead Generation

* Make outbound calls to prospective and existing customers.

* Contact leads received through online/offline sources, databases, referrals and campaigns.

* Understand the customer’s vehicle loan, insurance and other applicable financial products.

* Generate qualified leads and schedule calls/meetings with the concerned sales person.

2. Loan Product Calling

* Explain basic features, eligibility criteria, documentation requirements, approximate processing timelines and other applicable terms of loan products.

* Collect preliminary information such as employment/business profile, approximate income, loan requirement and basic customer details.

* Forward qualified leads to the loan processing/sales team.

* Coordinate for collection of required documents.

3. Insurance Calling

* Contact customers regarding relevant insurance products.

* Understand the customer’s basic requirement and connect them with the appropriate insurance advisor/sales representative.

* Explain product information only as per approved company/product material.

* Follow up on quotations, proposals and documentation.

4. Follow-Up

* Maintain regular follow-up with interested customers.

* Follow up on pending documents, applications, quotations and appointments.

* Update the status of every lead in the CRM/lead tracker.





* Ensure that no genuine lead is left unattended.

5. Customer Relationship

* Communicate professionally and politely with customers.

* Answer basic customer queries and escalate technical/product-specific queries to the concerned team.

* Maintain proper records of customer communication.

* Build a positive customer experience throughout the process.

6. Coordination

* Coordinate with loan officers, insurance advisors, banks/NBFCs, operations and documentation teams.

* Schedule customer appointments and meetings.

* Share customer information and documents through approved channels only.

* Provide regular updates to the reporting manager.

Daily Activities

* Make assigned outbound calls.

* Contact new leads.

* Follow up with existing leads.

* Identify interested and eligible customers.

* Schedule appointments.

* Coordinate pending documentation.

* Submit daily calling and conversion reports.

Key Performance Indicators (KPIs)

* Number of calls made.

* Connected calls.

* Qualified leads generated.

* Appointments/meetings scheduled.

* Loan applications/leads generated.

* Insurance leads/proposals generated.

* Follow-up completion rate.

* Lead-to-application conversion.

* Lead-to-disbursement/issuance conversion, wherever applicable.

* Accuracy and timely updating of CRM/records.

Required Skills

* Good communication skills.





* Hindi and Marathi communication preferred; basic English required.

* Good listening and convincing skills.

* Ability to handle customer objections professionally.

* Knowledge of Excel/CRM will be an advantage.

* Target-oriented approach.

* Good follow-up and coordination skills.

Qualification & Experience

Qualification: 12th Pass / Graduate

Experience: 0–3 years in telecalling, banking, financial services, insurance, DSA, sales or customer service.

Freshers with good communication and sales skills may also be considered.

Important Compliance & Conduct Requirements

* Do not make false promises regarding loan approval, interest rates, insurance perks, processing time or eligibility.

* Do not collect or request customer credentials such as OTPs, PINs, passwords or other confidential authentication information.

* Customer documents and personal information must be handled confidentially.

* Use only approved product information, scripts and communication channels.

* All customer consent and documentation requirements must be followed as applicable.

* Any complaint or suspected fraud/misrepresentation must immediately be escalated to the reporting manager.

Preferred Candidate Profile

A confident, energetic and customer-oriented person who is comfortable making a high volume of calls, following up with prospects and working towards measurable sales and lead-generation targets.

Compensation

Salary: ₹ 8000 to 12000 per month + applicable incentives

Incentives: Based on qualified leads / applications / disbursement / policy issuance, as per the company’s approved incentive structure.

Pay: ₹8,000.00 - ₹12,000.00 per month

Work Location: In person

📌 Telecaller (India)
🏢 Yes Capital Finance Services
📍 India