Consular cum Front Desk

Job Purpose

Provides frontline customer service, administrative support for consular services, and immediate psychological support/crisis intervention for citizens and visitors in distress.

Core Responsibilities

Front Desk Operations: Receive visitors, handle inquiries, verify appointments, and de-escalate high-stress situations at the reception.

Consular Administration: Intake, verify, and log visa/passport applications, collect fees, and issue completed official documents.

Psychological Support: Provide psychological first aid, trauma support, and crisis counselling to citizens or applicants in distress.

Assessments & Referrals: Evaluate urgent mental health needs and coordinate referrals to local medical, legal, or psychiatric services.





Case Management: Maintain confidential case records and clinical notes following strict privacy and diplomatic protocols.

Key Requirements

Education: Master’s degree in Counselling Psychology, Clinical Psychology, or Social Work.

Licensure: Active professional license or certification as a counsellor/psychologist.

Skills: De-escalation tactics, cross-cultural sensitivity, MS Office proficiency, and qualified fluency in English and the local language.

Pay: ₹10,000.00 - ₹12,000.00 per month

Work Location: In person

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