- Manage customer interactions across showroom, service, telephone and digital channels.
- Ensure professional and courteous handling of customer queries and complaints.
- Maintain robust relationships with existing and prospective customers.
- Receive, register and resolve customer complaints within defined timelines.
- Coordinate with Sales, Service, Workshop, Accessories and other departments for resolution.
- Escalate critical issues to management and ensure timely closure.
- Monitor customer follow-ups after vehicle delivery and service visits.
- Ensure systematic follow-up for pending customer concerns.
- Track customer feedback and take corrective actions.
- Monitor Customer Satisfaction Index (CSI) and customer feedback.
- Identify recurring issues and implement improvement measures.
- Work towards improving customer experience and retention.
- Ensure accurate and timely updating of customer information in CRM/DMS.




- Maintain records of complaints, feedback, follow-ups and resolutions.
- Prepare regular customer care and CRM reports for management.
- Lead and supervise Customer Care / CRM executives.
- Allocate responsibilities and monitor daily performance.
- Conduct regular reviews, coaching and performance feedback.
- Coordinate with Sales, Service, Parts, Accessories and Administration teams.
- Ensure customer issues are communicated to the concerned department and closed effectively.
- Identify gaps in the customer journey and recommend improvements.
- Conduct customer feedback analysis and prepare action plans.
- Support customer engagement initiatives and dealership events.

Pay: ₹40,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Customer Care Manager (India)
🏢 Shreeji Automart
📍 India