Track Lead - IAM Operations

Noida, Uttar Pradesh

Job Summary

The CyberArk PAM L3 Operations Support Engineer is responsible for advanced operational support, stability, and continuous improvement of CyberArk Privileged Access Management platforms. The role focuses on handling complex incidents, platform hardening, automation, and audit readiness for business-critical privileged access environments.

Key Responsibilities

Provide L3-level operational support for CyberArk PAM (PVWA, CPM, PSM, PTA, Vault) • Handle complex production incidents escalated from L1/L2 teams • Perform deep root cause analysis (RCA) and implement permanent fixes • Manage Vault health, DR readiness, and high availability configurations • Support CyberArk upgrades, patching, and platform hardening • Drive automation for account onboarding, reconciliation, and decommissioning • Coordinate with IAM, AD, Unix, Windows, Database, and Application teams • Maintain operational SOPs, runbooks, and support knowledge base

Skill Requirements

CyberArk Vault Administration • PVWA, CPM, PSM,



PSM for SSH, PSMSession • Privileged Threat Analytics (PTA) / EPM (if applicable) • Password management, reconciliation, and rotation policies • Vault DR (Cluster / DR Vault) and backup-restore procedures • Platform hardening and CyberArk security best practices

Other Requirements

Integration & Platform Knowledge • Active Directory & Azure Entra ID • Windows, Unix/Linux, Database (Oracle, SQL, SAP, etc.) • ServiceNow integration for access requests and incident management • REST APIs, PowerShell, CLI automation • Certificate management and encryption concepts Operational Responsibilities • Daily platform health checks and proactive monitoring • SPOF identification and risk mitigation • SLA adherence and incident trend analysis • Change management, CAB support, and production deployments • On-call and incident bridge support for critical outages

📌 Track Lead - IAM Operations (India)
🏢 HCLTech
📍 India