Key Responsibilities

- Manage service operations and achieve CSAT & service delivery targets.
- Handle and resolve customer complaints and service-related issues.
- Manage and monitor ASP/service partner teams and their performance.
- Conduct regular visits to dealers, distributors, customers and service partners.
- Manage dealer defectives and ensure timely claim settlement.
- Conduct product and soft-skill training for teams, ASPs and DS partners.
- Monitor CRM/service calls and ensure timely closure.
- Conduct ISO & ASP reviews and implement corrective actions.
- Support expansion of service infrastructure and service coverage.
- Prepare monthly reports and provide quality feedback for service/product improvement.
- Drive operational efficiency and cross-functional coordination.

Candidate Requirements





- 3-13 years of experience in Service Operations within FMCD / Consumer Durable industry – Mandatory.
- Strong experience in team handling and service partner/ASP management.
- Valuable customer complaint handling and problem-solving skills.
- Experience in dealer/distributor/service network management.
- Good communication and presentation skills.
- Proficiency in MS Office and CRM tools.
- Technical background will be an added advantage.

Consumer Durables / FMCD industry experience is mandatory.

Pay: Up to ₹1,500,000.00 per year

Work Location: In person

📌 Sr. Service Executive (Panipat)
🏢 Podium Systems
📍 Panipat