Key Responsibilities1. Conversion Calling (Primary)

● Call users who have booked a dental consultation and drive them to proceed with the recommended dental procedure.

● Run the same conversion motion for the physiotherapy vertical — moving users from an initial consultation to a paid session or package.

● Explain procedure details, pricing, package inclusions, available offers, and benefit/insurance coverage in simple, reassuring language.

● Handle objections around cost, time, fear of the procedure, and "let me think about it" with patience and clarity.

● Maintain a structured follow-up cadence — most conversions will not happen on the first call.

2. Cancellation & Drop-off Analysis

● Call users who have cancelled or not shown up for a booked appointment to understand the exact reason.

● Tag every cancellation against a defined reason category (price, availability, distance, doubt about the clinic, resolved elsewhere, etc.).

● Attempt recovery wherever possible — rescheduling, suggesting an alternate clinic, slot, or partner.

● Share recurring patterns and user feedback with the vertical and operations teams so the underlying issues can be fixed.

3. Call Volume & Pipeline Discipline

● Deliver a minimum of 100 outbound calls per day consistently.

● Contact every new booking within the defined turnaround time (TAT).

● Keep the follow-up pipeline clean — no lead left untouched beyond its due date.

4. CRM & Reporting

● Log every call with an accurate disposition, notes, and next action in the CRM.

● Maintain daily call and conversion trackers.

● Submit a daily productivity report and share weekly insights on common objections and drop-off reasons.

5. Coordination

● Work with clinic partners, physiotherapists, and the internal operations team to confirm slots, availability, and appointment scheduling.

● Escalate service issues and unhappy users promptly to the right team.

Success Metrics (KPIs)

● Consultation-to-procedure conversion rate (dental)





● Consultation-to-session/package conversion rate (physiotherapy)

● Number of calls per day (minimum 100) and connect rate

● Cancellation recovery / rescheduling rate

● First-call TAT on new bookings

● CRM data accuracy and completeness

Required Skills

● Excellent communication skills — fluent, clear, confident spoken English with a neutral accent.

● High call capacity — comfortable and consistent with making at least 100 calls a day.

● Persuasion and objection handling — able to make a case without being pushy.

● Active listening — able to hear what the user is actually worried about, especially while probing cancellation reasons.

● Empathy and patience — users are discussing health concerns, sometimes anxious ones; tone matters.

● Target orientation and resilience — able to stay motivated through rejection and hit daily and monthly numbers.

● Attention to detail — accurate, honest call logging; the data drives business decisions.

● Basic tech comfort — Google Sheets / MS Excel, CRM tools, and cloud telephony / auto-dialer systems.

● Time management — able to structure a day around fresh leads, follow-ups, and cancellation calls without dropping any bucket.

● Integrity — never over-promise clinical outcomes or misrepresent pricing; healthcare trust is non-negotiable.

Good to Have

● Working knowledge of Hindi and/or a regional language.

● Prior experience in inside sales, telecalling, customer support, or a BPO environment (internships count).

● Exposure to healthcare, health insurance, wellness, or diagnostics.

● Familiarity with CRM platforms

● Basic understanding of dental and physiotherapy terminology, or a strong willingness to learn it quickly.

Eligibility

● Graduate or final-year student in any discipline.

● 0–1 year of experience; freshers with solid communication skills are welcome.

● Available for a full-time, in-office internship for the full duration.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Intern-Telesales (India)
🏢 Visit Health
📍 India