Department: Operations

Function: Logistics & Transportation

Location: Delhi

Job Purpose

The role is responsible for end-to-end coordination and monitoring of shipment movements, ensuring timely deliveries, accurate system updates, effective client communication, POD and billing documentation, and operational MIS reporting. The position will coordinate with clients, transporters, hubs, internal teams and other stakeholders to maintain service quality and operational efficiency.

Key Job Responsibilities

1. Shipment Planning & Execution

· Plan, coordinate and monitor daily shipment movements against the monthly plan.

· Ensure maximum execution of planned shipments.

· Monitor pending shipments and identify reasons for non-execution.

· Coordinate with transporters, hubs and concerned teams for timely movement and closure.

2. Delivery & TAT Management

· Track shipments against committed TAT/EDA and ensure timely delivery.

· Identify shipments delayed or likely to cross the committed delivery timeline.

· Coordinate with transporters, hubs and operations teams for corrective action.

· Escalate critical delays and follow up until final delivery.

3. Shipment Connectivity & In-Transit Tracking

· Ensure shipments are connected to the correct destination and transportation mode.

· Track all in-transit shipments through the designated FMS/tracking system.

· Closely monitor hub deliveries and coordinate delivery arrangements.

· Give special attention to urgent and high-priority shipments.

4. Client Coordination & Service Management

· Acknowledge client orders on the same day.

· Provide regular and accurate shipment/delivery updates to clients.

· Participate in daily customer coordination calls/meetings wherever required.

· Respond to client queries professionally and ensure timely resolution.

· Proactively manage operational issues to minimize customer escalations.

5.



Operational & System Compliance

· Prepare/update E-Way Bill Part B after receiving Part A from the client, wherever applicable.

· Ensure high-value and multi-vehicle shipments are checked for applicable documentation.

· Intimate critical movements to the Operations Manager in advance for necessary arrangements.

· Ensure complete and timely entries in FMS, operational checklists and other company-provided platforms.

· Follow all defined operational SOPs and compliance requirements.

6. ERP & Data Management

· Ensure all executed shipments are booked in ERP.

· Update completed deliveries as “Delivered” in ERP promptly.

· Review incomplete, pending or incorrectly updated movements.

· Maintain accurate shipment, vehicle, vendor, delivery and other operational information.

· Ensure ERP records are complete and error-free.

7. Cost & Special Charge Management

· Capture actual transportation/distribution costs against each applicable movement.

· Maintain supporting records for actual expenses incurred.

· Obtain written client approval for special-scope charges such as expedited delivery, detention, loading/unloading, mode change and other additional charges.

· Coordinate with the billing team to ensure approved charges are correctly captured.

8. POD & Shipment Documentation

· Collect and maintain original PODs for completed shipments.

· Follow up regularly for pending PODs.

· Escalate missing PODs to management within 2 days of delivery completion.





· Maintain transparent box/consignment images for heavy shipments at pickup and delivery, wherever required.

· Ensure shipment documentation is complete and properly maintained.

9. Billing Support

· Prepare and submit weekly shipment/movement trackers to the Billing team.

· Ensure Billing FMS/Google trackers are updated accurately.

· Submit PODs, movement documents and other supporting records required for billing.

· Attach client approval emails for special-scope/additional charges.

· Coordinate with Billing for timely closure of documentation-related queries.

10. MIS & Operational Reporting

· Send delivery confirmation emails to the client and concerned stakeholders within 1 day of shipment completion.

· Prepare daily/periodic Operations MIS for management.

· Report shipment volumes, delivery performance, TAT status, pending movements, POD status and operational exceptions.

· Ensure MIS reports are complete, accurate and submitted within defined timelines.

Key Skills & Competencies

· Logistics and transportation operations

· Shipment tracking and delivery coordination

· Client communication and stakeholder management

· ERP/FMS handling

· TAT and service-level monitoring

· E-Way Bill and shipment documentation

· POD and billing coordination

· MIS reporting and Excel

· Problem-solving and escalation management

· Attention to detail and data accuracy

Key Performance Expectations

The incumbent is expected to maintain 98%+ shipment execution and on-time delivery, control pending/delayed shipments, maintain accurate ERP/FMS records, ensure timely POD and billing documentation, and provide proactive client communication with minimum avoidable escalations.

Contact:+91-XXXXXXXXXX

Pay: ₹20,000.00 - ₹55,000.00 per month

Work Location: In person

📌 Senior Logistics Coordinator (India)
🏢 PCCS Logistics Private
📍 India