- Job Role :Assistant Manager - Customer Service - Freight Forwarding
- EXPERIENCE : 3 to 15 Yrs
- SALARY RANGE : Competitive, based on experience
- Work Location : CBD Belapur / Kharghar , Navi Mumbai

Role Overview

The Customer Service Assistant Manager will be responsible for overseeing customer service and operational coordination for Air and Sea Export and import shipments. This role involves leading the operations team, acting as the primary escalation point for customers and stakeholders, ensuring high levels of customer satisfaction, and maintaining seamless coordination across internal and external partners. The incumbent will play a key role in driving operational excellence, service quality, and revenue realization

Key Responsibilities

- Lead and manage the Operations Team handling Air and Sea Export and Import shipments, ensuring efficient and timely execution.
- Act as the primary escalation point for customers, shipping lines, airlines, agents, and internal stakeholders.
- Ensure high levels of customer satisfaction through proactive communication, timely updates, effective query handling, and problem resolution.
- Coordinate closely with overseas agents for shipment tracking, updates, and arranging final deliveries at destination.
- Maintain robust coordination with port authorities, terminals, and operational staff to ensure smooth shipment execution and resolve escalations promptly.
- Monitor day-to-day operations to ensure adherence to service-level commitments and company processes.




- Ensure accurate and timely invoicing for all assigned customers and actively follow up on outstanding receivables.
- Maintain clear and professional verbal and written communication with customers and stakeholders at all levels.
- Utilize ERP systems and operational tools effectively for documentation, tracking, reporting, and customer communication.
- Support management in identifying process improvements to enhance service quality and operational efficiency.
- Required Skills & Competencies
- Strong knowledge of freight forwarding operations, particularly Air and Sea Exports.
- Excellent communication, coordination, and interpersonal skills.
- Proven ability to handle escalations and resolve customer issues effectively.
- Strong organizational and multitasking capabilities.
- Proficiency in ERP systems, MS Office, and basic computer applications.
- Customer-focused mindset with attention to detail and accountability.

Qualifications & Experience

- Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field (preferred).
- 3–15 years of experience in freight forwarding or logistics operations, with exposure to customer service and team handling.
- Prior experience in a supervisory or assistant managerial role will be an added advantage.

Pay: ₹30,000.00 - ₹60,000.00 per month

Benefits:

- Food provided
- Health insurance
- Life insurance

Work Location: In person

📌 Assistant Manager - Customer Service (India)
🏢 Orbit Associate
📍 India