Job Purpose

The Operations Executive will provide administrative, operational, and coordination support to the Sales & Marketing team. The role is responsible for ensuring smooth sales operations, order processing, cross-functional coordination, reporting, customer communication, and timely execution of sales-related activities. The position acts as a

bridge between Sales and various internal departments to ensure efficient order fulfillment and customer satisfaction.

Key Responsibilities

Sales Order & Inventory Coordination

· Verify and process sales orders for accuracy and completeness.

· Coordinate with the Procurement team for purchase order status and inventory availability.

· Track order fulfillment and ensure timely updates to the sales team.

· Maintain records of inventory status and support stock planning activities.

Cross-Functional Coordination

· Coordinate with Procurement, Warehouse, Logistics, Customer Support, IT, and Accounts teams for smooth execution of sales activities.

· Follow up on order dispatches, deliveries, and customer requirements.

· Escalate operational issues and ensure timely resolution.

Online Sales & Kitting Support

· Coordinate online order processing and track portal activities.

· Monitor kitting progress and ensure readiness for dispatch.

· Support data uploads and maintain accuracy of online sales information.

Sample & Customer Coordination

· Coordinate teacher sample requests and dispatches.

· Follow up with internal teams and customers regarding sample approvals and deliveries.





· Ensure timely communication of dispatch schedules and status updates.

Reporting & Documentation

· Prepare daily, weekly, and monthly MIS reports.

· Maintain sales trackers, dashboards, and order status reports.

· Generate sales performance reports and presentations for management review.

· Maintain proper documentation of sales-related records and communications.

Customer & Internal Communication

· Respond to customer and internal team queries through calls, emails, and messaging platforms.

· Provide timely updates regarding orders, deliveries, payments, and service requests.

· Ensure professional communication and customer satisfaction.

Required Qualifications

· Graduate in any discipline (MBA preferred).

· 3–8 years of experience in Operations, Sales Coordination, Sales Administration, Customer Support, or related roles.

· Proficiency in MS Excel, PowerPoint, and reporting tools.

· Experience working with ERP/CRM systems will be an added advantage.

· Strong coordination and organizational skills.

· Good verbal and written communication skills.

· Ability to multitask and work under deadlines.

· Detail-oriented with strong follow-up skills.

Key Competencies

· Coordination & Follow-up

· Communication Skills

· Data Management & Reporting

· Customer Service Orientation

· Problem Solving

· Time Management

· Team Collaboration

Pay: ₹30,000.00 - ₹60,000.00 per month

Perks:

- Cell phone reimbursement
- Paid time off
- Provident Fund

Work Location: In person

📌 Operations Executive (India)
🏢 Central Books
📍 India