Key ResponsibilitiesGuest Service & Operations

- Supervise and guide Captains, Stewards, and Service Associates.
- Ensure smooth and timely service during all meal periods.
- Welcome guests, assist with seating, and ensure exceptional guest experience.
- Manage VIP guests, special requests, and complaints professionally.
- Ensure cleanliness, table set‐up, and ambience of the outlet as per SOPs.
- Maintain accurate reservations, table allocation, and occupancy management.
- Coordinate with kitchen and bar for timely order execution.

Team Supervision & Training

- Conduct daily briefings and share menu knowledge, promotions, and service updates.
- Assign tasks, monitor performance, and mentor junior staff.
- Train current staff on service standards, hygiene, and guest handling.
- Ensure grooming standards and discipline of the team.

Inventory & Compliance

- Manage stock levels for linen, cutlery, glassware, and service equipment.




- Conduct regular inventory checks and raise requisitions when needed.
- Ensure compliance with FSSAI food safety standards and hotel hygiene policies.
- Monitor breakages, wastage, and maintain cost control.

Sales & Revenue

- Promote upselling and suggestive selling to maximize revenue.
- Support in planning and executing promotions, themed nights, and special events.
- Ensure accurate billing and cash handling.

Reporting & Documentation

- Prepare shift reports, staff deployment charts, and guest feedback summaries.
- Assist in preparing duty rosters for the outlet.

Job Types: Full-time, Permanent

Pay: ₹26,000.00 - ₹27,000.00 per month

Experience:

- Hospitality: 3 years (Required)

Work Location: In person

📌 Senior Captain - Food & Beverage Service (India)
🏢 Forte Kochi
📍 India