Job Description – Assistant Outlet Manager

Industry: Quick Service Restaurant (QSR)
Experience: 2–4 Years
Job Type: Full-Time
Department: Operations

Job Summary

We are looking for an energetic and customer-focused Assistant Outlet Manager to support the Outlet Manager in managing day-to-day restaurant operations. The candidate will be responsible for team supervision, customer service, sales, inventory, food quality, hygiene, and ensuring smooth outlet operations.

Key Responsibilities

- Assist the Outlet Manager in managing daily QSR operations.
- Supervise and motivate the outlet team to achieve daily and monthly targets.
- Allocate duties and manage staff shifts, attendance, and productivity.
- Ensure excellent customer service and handle customer complaints professionally.
- Monitor sales, bills, discounts, cash handling, and daily collections.
- Ensure food quality, portion control, presentation, and service standards are maintained.
- Monitor inventory, stock levels, wastage, and daily consumption.
- Coordinate with the kitchen and service teams for smooth order execution.
- Ensure proper FIFO/FEFO practices and minimize food wastage.
- Maintain hygiene, cleanliness, and food safety standards as per company SOPs.
- Assist in achieving outlet sales, profitability, and operational KPIs.
- Monitor team KRA/KPI and provide regular feedback and guidance.
- Conduct opening and closing checks of the outlet.




- Prepare daily operational reports and share updates with the Outlet Manager.
- Support staff training, onboarding, and performance improvement.
- Handle operational issues and escalate major concerns to the Outlet Manager.
- Ensure compliance with company policies, SOPs, safety, and hygiene standards.

Required Skills

- 2–4 years of experience in QSR / Restaurant / Food & Beverage operations.
- Previous experience in team handling or supervisory role preferred.
- Good knowledge of restaurant operations and customer service.
- Strong leadership and team-management skills.
- Knowledge of KPI, KRA, sales targets, inventory, and wastage control.
- Good communication and problem-solving skills.
- Basic knowledge of MS Excel and POS systems.
- Ability to work in shifts, weekends, and holidays as required.
- Ability to work in a fast-paced QSR setting.

Qualification

Graduate / Diploma in Hotel Management, Hospitality, Business Management, or any relevant discipline.

Key Competencies

Team Handling | Customer Service | Sales & Target Achievement | Inventory Management | Food Safety | Hygiene | Cost Control | KPI/KRA Management | Problem Solving

Salary: As per company standards and candidate experience.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Assistant Outlet Manager (India)
🏢 Team HR
📍 India