EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are looking for an experienced SAS Administrator and Product Support professional with SAS platform administration, application support, and production operations experience within the Clinical/Pharmaceutical domain. The candidate will be responsible for ensuring the stability, availability, performance, and compliance of SAS platforms and business-critical applications across UNIX and Windows environments.

This role requires strong technical troubleshooting capabilities, production support experience, knowledge of IT service management processes, and hands-on experience working within GxP-regulated environments.

Responsibilities

- Administer and support SAS platforms across UNIX/Linux and Windows environments
- Manage SAS environments, services, configurations, users, access, permissions, and system availability
- Monitor SAS applications, services, interfaces, jobs, and system health
- Troubleshoot SAS platform and application issues and ensure timely restoration of services
- Support environment maintenance, patching, upgrades, configuration changes, and production deployments
- Analyze system and application logs to identify and resolve technical issues
- Provide L2/L3 production and application support for business-critical SAS applications
- Monitor production processes, interfaces, batch jobs, data transfers, and system integrations
- Investigate and resolve incidents related to application failures, connectivity, data transfer, performance, and infrastructure dependencies
- Perform root cause analysis (RCA)



for recurring and critical production issues
- Coordinate with application, infrastructure, database, network, security, and vendor teams for effective incident resolution
- Ensure production issues are resolved within defined SLA and service management requirements
- Follow established Incident, Problem, Change, and Request Management processes
- Participate in major incident management and provide technical inputs for service restoration
- Identify recurring issues and drive problem management and permanent corrective actions
- Support change implementation, deployment planning, validation, and post-implementation activities
- Maintain accurate technical documentation, knowledge articles, support procedures, and operational runbooks
- Provide SAS platform and application support within GxP-regulated environments
- Ensure adherence to applicable regulatory requirements, data integrity principles, and organizational quality standards
- Support validated systems and maintain audit readiness
- Participate in change control, risk assessment, validation, deviation, CAPA, and quality management activities as applicable
- Maintain compliance-related technical and operational documentation
- Ensure system changes and production activities follow approved validation and change-control procedures

Requirements

- 10+ years of overall experience in SAS Administration and/or SAS Application/Product Support
- Strong hands-on experience with SAS administration on UNIX/Linux and Windows platforms
- Experience in Clinical Research / Life Sciences / Pharmaceutical environments
- Strong production support and troubleshooting experience
- Experience with application monitoring, log analysis, interfaces, data transfers,



and connectivity troubleshooting
- Good understanding of Incident, Problem, Change, and Release Management processes
- Experience with RCA and resolution of complex production issues
- Experience supporting high-availability, business-critical applications in an SLA-driven workplace
- Strong understanding of GxP, compliance, validation, data integrity, and audit requirements
- Experience working with validated systems and controlled production environments
- Strong stakeholder and cross-functional collaboration skills, with the capability to coordinate across multiple technical teams
- Analytical mindset with a focus on system availability, reliability, and continuous improvement
- Ability to work in a high-pressure production environment with a service-oriented ownership approach

Nice to have

- Experience with SAS 9.4 / SAS Viya environments
- Experience supporting SAS integrations with databases, enterprise applications, and other platforms
- Knowledge of scripting/automation using Shell scripting, PowerShell, or similar technologies
- Understanding of enterprise scheduling and batch-processing tools
- Exposure to monitoring and ITSM tools such as ServiceNow, Splunk, or equivalent platforms
- Experience in regulated Clinical/Life Sciences technology environments
- ITIL certification or practical experience with ITIL-based service management processes

We offer

- Opportunity to work on technical challenges that may impact across geographies
- Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
- Opportunity to share your ideas on international platforms
- Sponsored Tech Talks & Hackathons
- Unlimited access to LinkedIn learning solutions
- Possibility to relocate to any EPAM office for short and long-term projects
- Focused individual development
- Benefit package:
- Health benefits
- Retirement benefits
- Paid time off
- Flexible benefits

- Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)

📌 SAS Administrator & Product Support (India)
🏢 EPAM Systems
📍 India