Company: Event Dynamics India Pvt. Ltd.
Location: Mumbai
Experience: 4+ Years
Employment Type: Full-Time

About the Role

Event Dynamics India Pvt. Ltd. is looking for an experienced and client-focused Client Service Manager to manage key client relationships, understand their requirements, and ensure smooth coordination and delivery of projects from initial discussion to successful execution.

Key Responsibilities

- Manage and maintain strong relationships with existing and new clients.
- Act as the primary point of contact for clients throughout the project lifecycle.
- Understand client requirements, objectives, budgets, and expectations.
- Coordinate with internal teams including Operations, Production, Creative, Décor, Catering, and Sales to ensure smooth project execution.
- Prepare client briefs, proposals, quotations, presentations, and project-related documentation.
- Conduct client meetings, presentations, venue visits, and regular follow-ups.
- Ensure timely communication and provide regular project updates to clients.
- Handle client queries, concerns, and feedback professionally and ensure timely resolution.
- Coordinate with vendors and internal departments wherever required for project execution.
- Monitor project timelines, deliverables, and client requirements.
- Ensure that the final execution meets agreed client expectations and company standards.
- Identify opportunities for repeat business, upselling, and additional services from existing clients.
- Maintain proper records of client communication, requirements, proposals, and project updates.




- Prepare regular reports and updates for management.
- Attend events and remain available for on-site client coordination whenever required.

Requirements

- 4+ years of experience in Client Servicing, Account Management, Client Relationship Management, or a similar role.
- Experience in the Events, Hospitality, Advertising, Exhibition, Wedding, or related industry will be preferred.
- Strong client-handling and relationship-management skills.
- Excellent verbal and written communication skills.
- Strong presentation, negotiation, and problem-solving abilities.
- Ability to manage multiple clients and projects simultaneously.
- Strong coordination and follow-up skills.
- Good understanding of project timelines, budgets, and execution processes.
- Proficiency in MS Office, Excel, PowerPoint, and email communication.
- Willingness to travel for client meetings, venue visits, and events as required.

Key Skills

Client Servicing | Account Management | Client Relationship Management | Client Coordination | Event Management | Communication | Negotiation | Project Coordination | Presentation Skills | Problem Solving | Vendor Coordination | Client Retention

Ideal Candidate

We are looking for a confident, well-organized, and professional individual who can build strong client relationships, manage expectations effectively, and coordinate with multiple internal teams to ensure successful project delivery.

Pay: ₹40,000.00 - ₹100,000.00 per month

Benefits:

- Cell phone reimbursement
- Versatile schedule
- Food provided
- Internet reimbursement
- Provident Fund

Work Location: In person

📌 Client Service Manager (India)
🏢 Event Dynamics India
📍 India