Company: Apple Volkswagen

Position: Service Advisor

Department: Service

Experience: Minimum 3 years of experience in Automobile Service / Dealership

Location: Bengaluru

Employment Type: Full-Time

*About the Role

We are looking for an experienced and customer-oriented Service Advisor to join our Volkswagen Service Team. The ideal candidate should have hands-on experience in an automobile dealership/workshop workplace and possess strong technical understanding, customer-handling and communication skills.

*Key Responsibilities

- Receive customers and understand their vehicle service/repair requirements.

- Conduct vehicle inspection along with the customer and identify service requirements.

- Prepare accurate job cards with complete details of customer complaints and vehicle concerns.

- Explain the scope of work, estimated cost and expected delivery time to customers.

- Coordinate with technicians and the workshop team for timely completion of jobs.

- Monitor the progress of vehicles under repair and keep customers updated.

- Obtain customer approval for additional repairs/work identified during the service process.

- Ensure proper documentation and adherence to dealership/Volkswagen service processes.

- Conduct quality checks and ensure customer concerns are properly addressed before vehicle delivery.

- Prepare and explain the final invoice to the customer.

- Coordinate vehicle delivery and ensure a smooth delivery experience.

- Follow up with customers after service to ensure customer satisfaction.

- Handle customer complaints professionally and coordinate with the concerned departments for resolution.

- Achieve assigned targets relating to labour, parts, accessories, service packages and customer retention.

- Maintain accurate customer records and update the CRM/DMS regularly.

- Promote periodic maintenance,



value-added services, accessories and other relevant service offerings.

- Maintain good relationships with customers and generate repeat business and referrals.

*Candidate Profile

- Minimum 2 years of experience as a Service Advisor in an Automobile Dealership/Workshop is preferred.

- Experience in passenger car service operations will be an advantage.

- Volkswagen or European car dealership experience will be an added advantage.

- Good knowledge of automobile service processes and basic vehicle systems.

- Strong customer-handling and communication skills.

- Ability to understand customer complaints and communicate technical information in simple terms.

- Good negotiation and convincing skills.

- Target-oriented with a focus on customer satisfaction and service revenue.

- Good coordination skills with technicians, spare parts and other dealership departments.

- Basic computer knowledge and experience with DMS/CRM systems.

- Willingness to work on weekends/holidays as per dealership requirements.

*Key Competencies

- Customer Relationship Management

- Automobile Technical Knowledge

- Service Process Knowledge

- Customer Complaint Handling

- Communication & Interpersonal Skills

- Upselling & Service Revenue Generation

- Team Coordination

- Problem Solving

- Follow-up & Customer Retention

- Target Orientation

*What We Offer

- Competitive salary and attractive performance-based incentives

- Growth opportunities within the dealership

- Professional work environment

- Training and development opportunities

- Chance to build a career with the Volkswagen brand

Interested candidates can share their updated CV with details of their current/last organisation, total automobile service experience and current/expected salary.

Pay: ₹22,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Service Advisor (Automobile) (India)
🏢 (Volkswagen) Apple Auto
📍 India