Client Success Manager

Company: Panacorp Software Solutions Pvt. Ltd.
Location: Nagercoil, Tamil Nadu
Experience: 3–6 Years
Qualification: MBA / BE / ME

Job Summary

We are looking for a Client Success Manager to manage client relationships, project coordination, CRM activities, team coordination, and service delivery. The candidate should have robust communication, client-handling, follow-up, and team management skills.

Key Responsibilities

- Manage client relationships and ensure customer satisfaction.
- Act as the primary contact for assigned clients.
- Understand client requirements and coordinate with internal teams.
- Monitor project progress, deadlines, and service delivery.
- Coordinate with Technical, Research, Journal, and Support teams.
- Maintain accurate client information and regular CRM updates.
- Track client requirements, pending activities, and project status.
- Follow up with clients regarding project progress and approvals.
- Handle client queries, complaints, and service-related issues.
- Coordinate with teams to resolve client concerns on time.




- Follow up on pending payments and revenue collection.
- Monitor client retention and identify additional service opportunities.
- Conduct regular team follow-ups to ensure timely completion.
- Prepare daily, weekly, and monthly client and project reports.
- Ensure proper documentation of client communication and commitments.
- Support management in improving client satisfaction, service quality, and revenue.

Preferred Profile

- 3–6 years of experience in Client Success, CRM, Customer Relationship Management, Project Coordination, or Business Development.
- Experience in handling clients and internal teams.
- Experience in a service-based, research, education, or software organization is preferred.
- Should be target-oriented, responsible, and capable of managing multiple clients and projects

Pay: ₹250,000.00 - ₹350,000.00 per year

Benefits:

- Cell phone reimbursement
- Flexible schedule

Work Location: In person

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