Job Description – Service Coordinator

Company: Jay Air System Private Limited
Job Title: Service Coordinator
Experience: 1–3 Years
Location: Surat, Gujarat
Job Type: Full-Time
Work Location: In Person

About the Company

Jay Air System Private Limited is engaged in providing HVAC solutions for commercial and industrial applications. We are looking for a proactive and organized Service Coordinator to coordinate service activities, customer requirements, technicians, and internal departments.

Key Responsibilities

- Coordinate day-to-day HVAC service activities and customer requirements.
- Receive and record customer service calls, complaints, and requests.
- Coordinate with service engineers and technicians for site visits and service schedules.
- Allocate service calls to the appropriate technician/engineer based on priority and location.
- Follow up with technicians regarding service status, site visits, and pending jobs.
- Maintain records of service calls, work orders, site visits, and job completion status.
- Coordinate with customers regarding appointment schedules and service updates.
- Prepare and share service schedules and daily work plans.
- Follow up on pending service complaints until closure.
- Coordinate with the Service, Sales, Projects, Store, Accounts, and other departments as required.
- Prepare daily/weekly service reports and update management regarding pending and completed jobs.
- Coordinate for spare parts/material requirements with the Store and Purchase departments.




- Maintain proper documentation of service reports, customer complaints, AMC details, and service records.
- Follow up for service reports, quotations, approvals, and other required documents.
- Ensure timely communication between customers, technicians, and management.
- Handle customer queries professionally and escalate critical issues to the concerned manager.

Required Skills

- Good communication and customer-handling skills.
- Strong coordination and follow-up abilities.
- Positive knowledge of MS Excel and MS Office.
- Ability to manage multiple service calls and priorities.
- Good organizational and time-management skills.
- Strong problem-solving and communication skills.
- Basic knowledge of HVAC systems and service activities will be an advantage.
- Knowledge of ERP/CRM software will be preferred.

Eligibility

- Graduate/Diploma in any relevant field.
- 1–3 years of experience in Service Coordination, Customer Support, HVAC Service, or a similar role.
- Candidates with experience in the HVAC, engineering, or facility management industry will be preferred.

Key Competencies

- Service Coordination
- Customer Handling
- Technician Coordination
- Follow-up & Scheduling
- Complaint Management
- MS Excel & Documentation
- Communication Skills
- Time Management
- Problem Solving

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

- Food provided
- Health insurance
- Provident Fund

Work Location: In person

📌 Service Coordinator (India)
🏢 Jay Air Systems
📍 India