About SEPAL

We are one of India's fastest-growing automobile accessories startups, backed by IIT and IIM, and Shark Tank featured Brand. At SEPAL, we're building innovative accessories and mobility solutions that make every ride safer, smarter, and more comfortable for riders across India.

About the Role

As the Telesales Operations Manager, you'll lead the telesales team, oversee daily sales operations, ensure timely lead management, and work closely with cross-functional teams to improve sales performance and customer satisfaction.

Key Responsibilities

- Lead, mentor, and manage the telesales team to achieve sales targets.
- Assign, monitor, and ensure timely follow-up of leads across all channels.
- Track sales performance, conversion rates, and team productivity.
- Conduct daily team huddles, coaching sessions, and performance reviews.
- Maintain accurate CRM and sales records.
- Prepare daily, weekly, and monthly sales reports.
- Coordinate with Marketing, Operations, and Customer Support teams.
- Improve telesales processes, sales scripts, and operational efficiency.
- Handle escalated customer and dealer queries professionally.
- Drive team revenue and ensure achievement of monthly sales and revenue targets.

Requirements

- Minimum 3 years of experience,



primarily in a Telesales Manager / Telesales Operations Manager role.
- Proven experience managing a telesales team of 30–50 associates or more.
- Demonstrated track record of generating solid revenue and consistently achieving sales targets through the team.
- Proven experience leading and managing a sales team.
- Strong leadership, communication, and interpersonal skills.
- Proficiency in Microsoft Excel or Google Sheets for reporting and analysis.
- Experience with CRM platforms and project management tools.
- Strong analytical, organizational, and problem-solving skills.
- Ability to work in a fast-paced, target-driven environment.

Preferred Skills

- Experience in a Tele sales or high-growth environment.
- Strong understanding of sales operations and process improvement.
- Ability to analyze sales data and make informed decisions.
- Self-driven, organized, and capable of taking ownership.

If you're passionate about building high-performing sales teams and driving operational excellence, we'd love to hear from you

Job Type: Full-time

Benefits:

- Cell phone reimbursement
- Paid time off

Work Location: In person

Job Type: Full-time

Pay: From ₹50,000.00 per month

Benefits:

- Cell phone reimbursement
- Paid time off

Work Location: In person

📌 Tele Sales Manager (India)
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