Customer Support Executive

Company: SolvionTech Pvt. Ltd.
Department: Customer Support / Operations
Job Type: Full-Time
Location: Bhubaneswar, Odisha
Working Hours: 10:00 AM – 6:00 PM
Working Days: Monday to Saturday
Saturday: Half Day
Salary: ₹10,000 – ₹15,000 per month + Performance Incentives
Languages Required: Odia, Hindi & English

Job Overview

SolvionTech Pvt. Ltd. is looking for a motivated and customer-focused Customer Support Executive to join our team.

The selected candidate will be responsible for handling customer calls, understanding customer requirements, resolving queries, providing product/system assistance, and ensuring a positive customer experience.

The role will involve customer communication and support for AttendanceKart as well as MAUNNA Chocolate.

Key Responsibilities

- Handle incoming and outgoing customer calls professionally.
- Understand customer requirements and provide appropriate solutions.
- Assist customers with queries related to the AttendanceKart system.
- Handle customer enquiries, orders, product-related queries, and support requirements for MAUNNA Chocolate.
- Explain products, services, features, and processes clearly to customers.
- Follow up with customers regarding enquiries, orders, and pending issues.
- Maintain accurate records of customer interactions and support information.
- Escalate complex issues to the concerned team when required.
- Maintain a polite, professional, and helpful communication style.
- Achieve assigned customer support and performance targets.
- Coordinate with internal teams to ensure timely resolution of customer issues.

Required Skills & Qualifications

- Minimum 12th Pass; Graduate preferred.
- Good verbal communication skills in Odia, Hindi, and English.
- Basic computer knowledge.




- Comfortable handling phone calls and customer interactions.
- Good listening and problem-solving skills.
- Positive attitude and willingness to learn.
- Ability to work independently as well as within a team.
- Previous experience in customer support, telecalling, sales support, or a similar role will be an advantage.

Monthly Performance Target

The Customer Support Executive will be assigned a monthly performance target covering:

- Customer call handling
- Query resolution
- Customer follow-ups
- AttendanceKart support
- MAUNNA Chocolate customer support

Targets will be communicated in advance by the reporting manager, and the monthly salary will be linked to achievement of the assigned target.

Salary & Incentives

Freshers: ₹10,000 – ₹12,000 per month + Incentives
Experienced Candidates: ₹10,000 – ₹15,000 per month + Incentives

Additional benefits include:

- Performance-based incentives on achieving or exceeding targets.
- Professional working workplace.
- Opportunity to develop customer service, communication, and technology-support skills.
- Growth opportunities within the organization.

Ideal Candidate

The ideal candidate should be confident, patient, polite, and customer-oriented, with good communication skills and the ability to handle multiple customer queries efficiently.

If you enjoy interacting with people and are comfortable communicating in Odia, Hindi, and English, we would love to hear from you.

How to Apply

Interested candidates can share their updated CV/Resume with the recruitment team.

Contact: +91-XXXXXXXXXX
Email: [email protected]
Website: www.solviontech.com

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

- Cell phone reimbursement
- Commuter assistance

Work Location: In person

📌 Senior Customer Support Executive (India)
🏢 SolvionTech
📍 India