Required Skills & Qualifications

- Willingness to work in shift-based roles
- Bachelor’s degree in any discipline
- min 0-1years of experience in customer service or customer success
- Strong communication and interpersonal skills
- Problem-solving and customer-focused mindset
- Ability to manage multiple customers and tasks
- Proficiency in MS Office

Key Responsibilities

- Act as the primary point of assigned customers
- Understand customer needs and provide timely support and solutions
- Onboard new customers and guide them through product/service usage
- Handle customer queries, complaints, and follow-ups effectively
- Monitor customer satisfaction and proactively address issues
- Coordinate with internal teams (Sales, Support, Operations) for smooth service delivery
- Maintain accurate customer records and reports

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Perks:

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Success Executive (India)
🏢 SBN Technologics
📍 India