Telesales Executive

We are looking for an enthusiastic, confident, and target-oriented Telesales Executive to join our team. The candidate will be responsible for connecting with prospective customers over the phone, understanding their requirements, explaining our products/services, generating qualified leads, following up with interested prospects, and contributing to sales conversions.

This role is suitable for freshers as well as experienced candidates who have good communication skills, are comfortable speaking with customers over the phone, and are interested in building a career in sales.

Key Responsibilities

- Make outbound calls to prospective and existing customers.
- Complete approximately 80–120 outbound call attempts per day, depending on call duration, connectivity, and follow-up requirements.
- Understand customer requirements through meaningful conversations.
- Explain the company’s products/services, features, perks, and offers clearly and professionally.
- Identify interested prospects and qualify leads based on their requirements and level of interest.
- Follow up regularly with interested customers to move them further through the sales process.
- Handle basic customer queries and objections professionally.
- Generate qualified leads and coordinate with the sales team for further discussions and conversions.
- Maintain accurate records of calls, customer responses, leads, and follow-ups.
- Update customer information and lead status in CRM, Excel, or Google Sheets.
- Work towards daily, weekly, and monthly calling, lead-generation, and sales targets.
- Maintain a professional and positive attitude while interacting with customers.

Daily Performance Expectations

The Telesales Executive will generally be expected to work towards the following benchmarks:

- Outbound Call Attempts: 80–120 per day
- Connected Calls: Approximately 30–60 per day
- Meaningful Customer Conversations:



Approximately 15–30 per day
- Interested/Qualified Prospects: Approximately 5–15 per day, depending on lead quality and campaign
- Follow-ups: Timely follow-up with all assigned interested prospects

Performance will be evaluated not only on the number of calls made but also on call quality, lead qualification, follow-up discipline, customer communication, conversions, and achievement of sales targets.

New employees may initially be given lower targets during their training and onboarding period. Targets may gradually increase as they become familiar with the company’s products/services, calling process, sales pitch, and CRM.

Requirements

- Freshers as well as experienced candidates are welcome to apply.
- Good verbal communication and interpersonal skills.
- Comfortable speaking with customers over the phone.
- Fluency in Hindi and English is preferred.
- Basic knowledge of MS Excel, Google Sheets, or CRM software is preferred.
- Ability to understand customer requirements and explain products/services effectively.
- Good listening, persuasion, and customer-handling skills.
- Ability to handle customer queries and objections patiently.
- Self-motivated, punctual, disciplined, and target-oriented.
- Willingness to learn sales, negotiation, and customer communication techniques.
- Prior experience in telesales, telecalling, inside sales, lead generation, or customer service is an advantage but not mandatory.

What We Offer

- Training and guidance on products/services, sales processes, and customer handling.
- Practical exposure to telesales, lead generation, customer communication, and sales conversions.
- Performance-based incentives, if applicable.
- Supportive and professional work environment.
- Opportunities for career growth based on performance and business requirements.

Interested candidates can apply through Indeed with their updated resume.

Pay: ₹25,000.00 per month

Work Location: In person

📌 Telesales Executive (India)
🏢 Edzy.ai
📍 India