Multiple Vacancies for UK Ecommerce Operations Office

Location: Ahmedabad, Gujarat

Job Type: Full time, office based

About the Business

We are an established ecommerce and distribution business with our head office in the United Kingdom. We serve B2B and B2C customers through Shopify, Amazon, eBay, Odoo, and other online marketplaces.

We are now bringing our India operations together by establishing a central office in Ahmedabad.

The Ahmedabad office will become an important international operations hub, working closely with our UK head office. It will manage ecommerce operations, customer service, order processing, product information, purchasing, inventory planning, accounts, reporting, digital marketing, bids, tenders, and administrative support.

As part of our international growth plan, we intend to establish distribution warehouses in the USA, Canada, Australia, New Zealand, and other strategic markets. These warehouses will handle the physical receiving, storage, picking, packing, and dispatch of products.

The Ahmedabad team will control and support the commercial, administrative, financial, and digital activities connected with these international operations.

Available Positions

- Ahmedabad Operations Manager
- Senior Ecommerce Operations Executive
- Ecommerce and Order Processing Executive
- Amazon and eBay Marketplace Executive
- Shopify Ecommerce Executive
- Odoo Administrator and Business Systems Executive
- B2B Sales Support Executive
- B2C Customer Service Executive
- Inventory and Purchasing Executive
- Logistics and Returns Coordinator
- Accounts and Credit Control Executive
- Product Catalogue and Listing Executive
- Digital Marketing Executive
- Bid Writer and Tender Executive
- MIS and Data Reporting Executive
- Administrative and Back Office Executive
- IT and Systems Support Executive
- General Office Supporting Staff

Main Responsibilities

Ecommerce and Marketplace Operations

- Manage B2B and B2C orders through Shopify, Amazon, eBay, Odoo, and other marketplaces
- Create and maintain product listings, titles, descriptions, prices, images, specifications, and variations
- Research keywords and improve product listings for better marketplace visibility
- Manage promotions, discounts, offers, and marketplace advertising
- Monitor seller performance, customer feedback, and marketplace account health
- Contact marketplace support teams to resolve account, payment, and listing issues
- Maintain accurate pricing and product information across all sales channels

Order Processing and International Warehouses

- Review, process, and release customer orders
- Send authorised fulfilment instructions to the correct distribution warehouse
- Monitor picking, packing, dispatch, delivery, and tracking information
- Follow up on delayed, failed, damaged, or missing deliveries
- Coordinate with warehouse teams in the UK and future international locations
- Manage order cancellations, replacements, returns, refunds, and customer claims
- Support the future setup of distribution operations in the USA, Canada, Australia, New Zealand, and other markets

Customer Service

- Respond to customer enquiries through email, telephone, live chat, and marketplace messages




- Provide product, order, delivery, payment, and returns information
- Resolve customer complaints professionally and efficiently
- Maintain accurate records of customer communications
- Support customers in the UK, USA, Canada, Australia, New Zealand, and other international markets
- Deliver a high standard of service to both business and retail customers

B2B and Wholesale Operations

- Handle business customer enquiries
- Prepare quotations and sales proposals
- Create and process B2B sales orders
- Maintain trade prices, customer discounts, and credit terms
- Manage business customer accounts and documentation
- Coordinate large and repeat orders with purchasing and warehouse teams
- Support customer account development and contract renewals

Odoo and Business Systems

- Administer Odoo Sales, Purchase, Inventory, Accounting, CRM, Returns, and Reporting
- Maintain the connection between Odoo, Shopify, marketplaces, and other business systems
- Maintain products, customers, orders, invoices, payments, and inventory records
- Create users, permissions, reports, workflows, and automated processes
- Investigate system and data issues
- Train employees to use Odoo and connected systems correctly
- Improve business processes through automation

Inventory and Purchasing

- Monitor stock across UK and future international warehouse locations
- Prepare stock forecasts and replenishment plans
- Create and maintain purchase orders
- Coordinate with suppliers and warehouse teams
- Monitor supplier deliveries and outstanding orders
- Investigate stock differences and inventory issues
- Support physical stock counts and inventory reconciliations
- Help ensure sufficient stock is available in each market

Accounts and Credit Control

- Create sales invoices and credit notes
- Allocate customer payments
- Reconcile Shopify, Amazon, eBay, Odoo, bank, and payment gateway transactions
- Follow up on overdue B2B customer accounts
- Monitor customer credit limits and payment terms
- Process supplier invoices and maintain financial records
- Assist with monthly accounts and management reporting
- Investigate payment, refund, and reconciliation differences

Bids, Tenders, and Proposals

- Identify suitable public and private sector tender opportunities
- Prepare professional bids, tenders, proposals, quotations, and capability statements
- Review tender requirements and ensure all questions are answered correctly
- Coordinate with sales, operations, finance, and management to collect information
- Prepare pricing schedules, policies, case studies, product information, and compliance documents
- Complete supplier questionnaires and registration applications
- Submit bids through UK and international procurement portals
- Maintain a calendar of opportunities, clarification dates,



and submission deadlines
- Maintain a library of standard responses and supporting documents
- Monitor submitted bids and respond to clarification requests
- Review bid results and improve future submissions

Digital Marketing and Content

- Support search engine optimisation, paid advertising, email marketing, and social media
- Prepare product content, promotional material, and customer communications
- Create basic graphics and marketing materials
- Support Shopify website content and landing pages
- Monitor campaign performance and prepare reports
- Research competitors, products, pricing, and market opportunities

Reporting and Administration

- Prepare daily, weekly, and monthly operational reports
- Monitor sales, orders, inventory, customer service, purchasing, and financial performance
- Maintain accurate company records and documents
- Complete data entry and general administrative work
- Develop reports and dashboards for management
- Coordinate with the UK head office and international teams
- Support the setup and growth of the Ahmedabad office

Candidate Requirements

- Good written and spoken English
- Robust computer and internet skills
- Good attention to detail and accuracy
- Ability to communicate professionally with UK and international customers
- Ability to work responsibly as part of an office based team
- Strong organisation and time management skills
- Willingness to learn new systems and business processes
- Experience with Shopify, Amazon, eBay, Odoo, ecommerce, customer service, accounts, bids, tenders, logistics, or business operations is preferred
- Knowledge of Microsoft Word and Excel is helpful
- Knowledge of digital marketing, search engine optimisation, Canva, or graphic design is an advantage
- Candidates must be comfortable working according to UK or international business hours when required
- Experienced candidates and capable freshers may apply

Why Join Us

- Join an established and growing UK business
- Become part of the founding Ahmedabad office team
- Work alongside our existing India based employees
- Gain international ecommerce and business operations experience
- Receive training in Shopify, Odoo, Amazon, eBay, and other business systems
- Develop experience across ecommerce, customer service, finance, logistics, marketing, and operations
- Support our planned international expansion
- Access long term career development and management opportunities as the Ahmedabad office grows

Working Hours

Working hours will depend on the position. Candidates must be comfortable supporting the UK head office and international markets. Exact working times will be discussed during the interview.

Salary

₹5k-30k plusper month, depending on the position, experience, and skills.

How to Apply

Please send your CV [email protected]

to or contact us on

Please include the following information:

- The position you are applying for
- Your current location
- Your relevant experience
- Your current salary
- Your expected salary
- Your notice period
- Your availability for UK or international working hours

Pay: ₹5,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Multiple Vacancies for UK Ecommerce Operations Office (Gujarat)
🏢 safety plus
📍 Gujarat