Job Description: Senior Executive – Operations Department

Reporting To

Manager – Operations

Job Summary

The Senior Executive – Operations is responsible for supporting the day-to-day operational activities of the hospital, ensuring smooth coordination among departments, maintaining service quality standards, and assisting in the implementation of operational policies and procedures. The role focuses on improving patient experience, operational efficiency, and compliance with organizational standards.

Key Responsibilities of Operational Management

- Monitor and coordinate daily hospital operations to ensure smooth functioning of all departments.
- Coordinate with department heads to address operational issues and ensure timely resolution.
- Assist in implementing operational policies, SOPs, and management directives.
- Conduct regular rounds across departments to identify and resolve operational concerns.
- Ensure effective utilization of hospital resources and facilities.

Patient Care & Service Excellence





- Monitor patient satisfaction and address patient complaints or service-related concerns.
- Coordinate with clinical and non-clinical departments to enhance patient experience.
- Ensure adherence to patient service standards and hospital protocols.

Coordination & Communication

- Act as a liaison between various departments to facilitate effective communication.
- Coordinate with Front Office, Nursing, Housekeeping, Maintenance, Security, and other departments for smooth operations.
- Prepare and submit operational reports to management as required.

Documentation & Reporting

- Maintain operational records, reports, and documentation.
- Prepare daily, weekly, and monthly operational performance reports.
- Track and report incidents, complaints, and operational improvements.

Pay: ₹16,851.84 - ₹20,716.95 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Sr. Executive Operations (India)
🏢 Dr. Rao's ENT International Superspeciality Hospital
📍 India