Job DescriptionDesignation: Sr. Director NReporting: Chief Operating Officer NLocation: Ahmedabad, Gujarat [Work From Office] NDepartment: In-home Health Assessment NShift: US Shift [8 PM to 5:30 AM IST] NRequirements: Nn 15+ years of experience in US healthcare operations, with 5 years in a leadership role N Must have experience ofhandling onshore & offshore teams N Strong background working with US healthcare clients and stakeholders N Experience in voice andnon-voice processes N Should have driven process excellence projects N Strong analytical and problem-solving skills and tenacity to build solutions from scratch N A quick learner who is able to understand the process and provide valuable feedback N Excellent interpersonalskills and ability to work with and influence different stakeholders across teams N Flexibility to be proactive in a rapid-paced & dynamic setting N Must be meticulous and possess an eye for detailing N Must enjoy digging intodata and deriving insights because we are a data-driven company obsessed with numbers NnKey Responsibilities: NPeople Managementn N Lead and manage a team; responsible for the overall direction and performance of the teams N Ability to set the vision, direction, and culture of the team by managing individual and team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding the team accountable for meeting and exceeding performance targets N Manage the career growth and development of the Customer Support team by driving focus N Responsible for Training employees; planning, assigning, and directing work; rewarding and disciplining employees; resolving conflicts; staffing; and development of employees, Standard Operating Procedures, high quality and productivity within the department N Effectively partners and builds productive working relationships with direct reports, peers, leadership,



and other departments NnOperations and Project Management Nn Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the leadership team N Works to build and maintain customer trust N Oversee customer service dept. end to end process and technology. N Providing guidance to direct reports, typically comprising first-line managers and supervisors N Ensuring clarity aroundpriorities and goals for the entire functional area N Managing overall dept. financial budgeting N Approving hiring requests N Working with senior management and other peers for strategy development and execution planning N Communicating financialand goal results and key performance indicators to direct reports N Collaborate with multiple departments. N Plan upcoming goals andinitiatives NnSkills: Nn Excellent communication and interpersonal skills N Strategic thinkingn Decision making N Possess strong technical computer skills NnCompetencies: Nn Organization and delegation N Forward planning and strategic thinking N Problem solving and decision-making N Interpersonal skills N MentoringnnAbout Advantmed NFounded in 2005, headquarters based in California, Advantmed is a leading Healthcare Information Management company that helps Health Plans & MCOs (Managed Care Organizations) optimize Revenue & improve Quality Outcomes. Advantmed partners with Health Plans & MCO to deliver optimal combination of capabilities unique to each organization needed to achieve the objectives including Risk Analytics, Quality Analytics software certified by NCQA for HEDIS Measures, risk adjustment coding, medical record retrieval, abstraction & coding services, including Provider Education. NHow to Apply?nIf you would like to pursue this position, please mail your updated resume at, along with the following details Nn Total & US Healthcare Experience: - N Current Designation: - N Current CTC: - N Expected CTC: - N Relocation to Ahmedabad: - Yes/No N Versatile for US Shift: - Yes/No N

📌 Senior Director Of Operations (Sabarmati River)
🏢 Advantmed India
📍 Sabarmati River