Hyperlocal Lead

About the Role

We are looking for a Hyperlocal Lead to own and drive day-to-day hyperlocal fleet operations across the network. The role will be responsible for ensuring operational efficiency, strong service levels, cost control, and consistent execution across the fleet.

Key Responsibilities

- Own end-to-end hyperlocal fleet operations across assigned locations.
- Drive fleet performance with a focus on TAT, adherence, RTO, and cost efficiency.
- Monitor fleet capacity and ensure optimum utilization of the available fleet.
- Identify operational gaps and work with relevant teams to improve service levels.
- Track operational performance and take corrective actions wherever required.
- Drive adherence to defined processes and operational SLAs.
- Work closely with city, warehouse, and operations teams to resolve day-to-day operational issues.
- Monitor fleet-related costs and identify opportunities for optimization.




- Ensure smooth execution of new operational initiatives and process improvements.
- Manage escalations and ensure timely closure of critical operational issues.
- Work closely with senior leadership to review performance and drive improvement initiatives.

Key KPIs

- Fleet share / utilization
- TAT
- Adherence
- RTO
- Cost per delivery / operational cost
- Overall fleet performance

Ideal Candidate

- Experience in Q-commerce, e-commerce, hyperlocal logistics, or last-mile operations.
- Strong experience in managing fleet/operations at scale.
- Strong understanding of operational metrics and cost management.
- Ability to manage multiple stakeholders and drive execution.
- Solid analytical and problem-solving skills.
- Comfortable working in a fast-paced, high-ownership environment.

📌 Senior Manager - Hyperlocal Logistics (Mumbai)
🏢 Truemeds
📍 Mumbai