Operations Tracking Manager

About the Role

We are looking for an Operations Tracking Manager to own the live control tower for forward-flow operations. The role will focus on real-time monitoring of dispatch waves, cut-off adherence, and in-day execution to ensure smooth and timely order movement across the network.

Key Responsibilities

- Own the live control tower for forward-flow operations.
- Monitor dispatch waves and operational movement in real time.
- Track cut-off adherence and ensure timely execution of planned dispatches.
- Monitor daily operational performance and identify deviations.
- Track TAT and adherence across the network.
- Identify operational bottlenecks and coordinate with relevant teams for resolution.
- Monitor first-attempt delivery performance and highlight exceptions.
- Drive timely action on operational deviations and escalations.
- Maintain regular operational dashboards and performance reports.
- Work closely with operations, warehouse,



dispatch, and other stakeholders to ensure smooth execution.
- Use data and analytics to identify recurring issues and improvement opportunities.

Key KPIs

- Adherence
- First-attempt success
- TAT
- Dispatch / cut-off adherence
- Operational exceptions and resolution TAT

Ideal Candidate

- 4–5 years of experience in control tower, business operations, e-commerce, or 3PL environments.
- Strong analytical and data-driven approach.
- Experience in live operational monitoring / control-tower environments.
- Robust understanding of dispatch and logistics operations.
- Ability to work in a high-pressure, fast-paced environment.
- Strong stakeholder management and problem-solving skills.

Preferred Background

Control Tower / Business Operations / E-commerce / 3PL

📌 Operations Tracking Manager (Mumbai)
🏢 Truemeds
📍 Mumbai