Job Title: Technical Lead

Department: CEFS IT APS

About Business Line/Function

Position Purpose:

This role is played by ISPL CEFS AML APS to support CIB clients across all regions & there is a need to strengthen ISPL around a Drive mandate.

- Adapt information system
- Make better use of data to serve clients
- Work Differently
- Client centricity

Scope of the role requires strong knowledge in NICE Actimize tool with regards to SAM modeule and strengthening the AML platforms across regions.

Responsibilities

- Resolve AML Users queries on alerts, missing data, alert investigations, KDE, Payments/postings mismatch, alert rule investigation and other Actimize related techno functional support.
- Lead identify and drive continuous improvement initiative within production support processes and ensure optimization at all level.
- Build strong relationship with Stakeholders , communicate on key KPI's & project updates, address concerns, gather feedback for improvements
- Lead technical upgrade programs resulting in improved stability of applications and enhance user satisfactions .
- Collaboration with development, infrastructure and operations to facilitate effective communication and coordinate support activities.
- Establish and monitor key performance indicators for application performance proactively and address potential issues.
- Ensure comprehensive documentation of support processes, incident reports and application configurations and KEDB's
- Manage application support team colleagues ensuring effective performance, professional development.
- Ensure adherence to the ITIL framework for incident, problem, and change management processes & ensure focus on continuity for technology and business




- Ensure that all controls and procedures outlined in the procedures manual and general company policies are complied with across all departments within Client Management
- Ensure appropriate escalation to management & /or Permanent Control (or compliance as appropriate) as soon as an issue remains unsolved beyond & above what can be reasonably handled within the considered remit.
- Drive continuous improvement to review & streamline operations processes to converge towards better STP Rate, to improve Turn-Around Time & to minimize error rates
- Active participation on ad hoc tasks and/or projects as assigned by Management from time to time.
- Contribute / Lead some of CIB Transformation Initiatives for Client Management (regional organization towards target Operating model, End to End Project, Digital transformation)
- Active contribution or participation to relevant Workshops / Lab Sessions / Brainstorming
- Promote, within ISPL CEFS APS department, a mindset around accountability, continuous improvement, client focus, change management & innovation
- Proven aptitude to lead and manage high performing teams
- Work on IG & Audit topics.

Technical Competencies

- Strong Knowledge on NICE Actimize application on preferably on SAM module.
- Strong knowledge on Python and Oracle/SQL
- Robust knowledge of active monitoring and alerting tools e.g.:- Dynatrace, Autosys




- Strong knowledge of ITIL / Service Management process
- - Knowledge of Scripting, Ansible or Python etc.
- - Knowledge of Kubernetes/Tomcat/Apache
- - Positive to have knowledge on Grafana

Behavioral Competencies

- Very swift in understanding various systems.

Aptitude for technical activities.

Willing to update knowledge as technology changes.

- Ability to take initiative and make decisions.
- Logical approach to the solution of problems.
- Able to work independently and interact with global teams.
- Excellent interpersonal and strong communication skills mandatory.
- Able to make informed decisions on a wide range of complex business and technical issues.
- Experience in banking, payment, compliance preferred.
- Good People Management skills .
- Valuable Communication and Interpersonal skills .
- Strong analytical skills and work with various APS, Development, Operations stakeholders, locally and globally .
- Self-motivated, with strong ability to work both independently and along with the team
- Innovative and Transformational mindset.

Flexible with work hours and ability to perform under pressure .

Specific Qualifications

- University Graduate
- Minimum 8+ yrs. of relevant experience in corporate/IB in AML

Skills Referential (Required Knowledge, Skills And Abilities)

- Ability to collaborate / Teamwork
- Communication skills - oral & written
- Ability to synthetize / simplify
- Organizational skills

Transversal Skills

- Analytical Ability
- Ability to develop and adapt a process
- Ability to manage a project

Education Level: Bachelor's degree or equivalent

Location: Mumbai

📌 Assistant Manager - CEFS AML APS Actimize Technical Specialist (Mumbai)
🏢 Bnp Paribas Bank
📍 Mumbai