About us:

We are a highly successful 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering. Businesses worldwide trust our expertise to protect their assets, relying on our comprehensive risk assessments and robust, engineering-based insurance solutions to safeguard against fire, natural disasters, and other perils. Serving over a quarter of the Fortune 500 and major corporations globally, we deliver data-driven strategies that enhance resilience, ensure business continuity, and empower organizations to thrive.

FM India is a strategic location for driving our global operational efficiency. Our presence in India allows us to leverage the countrys talented workforce and advance our capabilities to serve our clients better. We have diverse corporate functions that emphasize research, advanced technologies like AI and analytics, risk engineering, research, finance, marketing, HR, etc. working together to provide innovative solutions and nurture lasting relationships from co-workers to clients.

Role Title: Sr Business Analyst

Position Summary:

The Senior Business Analyst is responsible for the collection, evaluation, understanding, and communication of business requirements involved in the development of new or the modification and ongoing support of existing enterprise business applications. This position is the second of four levels within the Business Analysis job family.

Job Responsibilities:

- Participates in system requirements definition, testing, training, implementation, and support of enterprise-wide business applications.
- Solicits business requirements through interviews, workshops, and/or existing system documentation or procedures. Uses industry standard analysis techniques to uncover business requirements, such as data flow modeling, use-case analysis, and workflow analysis.
- Documents the results of analysis activities using the appropriate templates and tools.
- Makes recommendations regarding necessary changes on deliverables expected from other groups.
- Works with other development groups to ensure an integrated business solution.
- Assumes the responsibility of project manager for projects that are limited in scope and are, generally, modifications to an existing application.
- Demonstrates a clear understanding of FM Globals business and business processes.

Skill and Experience:

- 3-5 years of experiencerequired to perform essential job functions.
- Additional Experience Qualifier (optional):



4+ years of general business analysis experience
- TECHNICAL KNOWLEDGE | Strong knowledge of techniques and tools utilized in functional design, data analysis, and data flow diagramming. | Knowledge of FM Global's current/planned technological environment and the appropriate technologies, tools, and techniques used to solve business problems.
- TECHNICAL SKILLS | Experience gathering requirements, functional design, and working with business processes. | Proven ability to work in technical environments that use tools involved in data flow diagramming, data analysis, issue tracking, and documentation and presentation.
- SOFT SKILLS | Proven ability to multi-task and establish priorities. | Excellent interpersonal, oral/written communication and organizational skills.

Must Have Skills:

- Sitecore Functional & Platform Expertise Deep working knowledge of the Sitecore digital experience platform, including content management, personalization, search, analytics, and integration patterns. Strong understanding of how Sitecore operates within a broader enterprise marketing technology ecosystem (e.g., CRM, marketing automation, analytics, identity, and search platforms).
- Business Process & Experience Analysis Ability to analyze and document end-to-end digital marketing and content delivery processes supported by Sitecore, including content authoring, review, approval, publishing, personalization, and campaign execution. Ensures business processes align with platform capabilities, operational constraints, and enterprise standards.
- Requirements Translation to Sitecore Capabilities Proven skill translating marketing and business requirements into Sitecore-specific constructs such as templates, components, content structures, personalization rules, workflows, publishing models, search configurations, and integration touchpoints. Partners closely with engineering to ensure requirements are clear, testable, and aligned to Sitecore best practices.
- Backlog & Dependency Analysis Across Sitecore Initiatives Experience supporting complex backlogs across multiple Sitecore teams and initiatives by decomposing requirements,



identifying dependencies, assessing risk, and supporting prioritization based on business value, technical constraints, and release readiness.
- Content Governance & Operating Model Support Robust understanding of enterprise content lifecycle governance, including authoring standards, publishing controls, versioning, archival, and operational practices. Supports definition and adherence to Sitecore content governance models across marketing, technology, and operations teams.
- Integration Awareness & Dependency Management Working knowledge of Sitecore integrations and data flows, including connections to marketing automation platforms, CRM, analytics, identity/access management, and search services. Ability to identify upstream and downstream impacts of changes, support issue triage, and partner with technical teams on integration analysis.
- Reporting, Analytics, & Outcome Measurement Support Experience defining and validating Sitecore-related success metrics and outcomes beyond feature delivery, including engagement, conversion, performance, and operational KPIs. Supports reporting and data validation efforts in partnership with analytics teams to ensure trusted insights.
- Release Planning & Go-Live Readiness Support Experience supporting release planning, regression testing coordination, and go-live readiness for high-visibility Sitecore initiatives. Partners with product, engineering, and operations teams to ensure requirements are met, risks are understood, and business stakeholders are prepared for change.
- Platform Evolution & Change Impact Analysis Ability to assess the business and operational impact of Sitecore upgrades, modernization efforts, and platform changes, including de-risking unsupported versions. Supports change readiness, documentation updates, and stakeholder communication.
- Stakeholder Partnership in a Multi-Platform Marketing Environment Acts as a key liaison between Marketing, Technology, Architecture, Security, and Operations, ensuring Sitecore solutions align with business intent, enterprise SDLC, security standards, and quality expectations.
- Mentorship & Analyst Leadership Serves as a senior Sitecore domain analyst, mentoring other business analysts, sharing platform knowledge, and influencing consistent analysis practices and documentation standards across Sitecore teams.

Education and Certifications:

Bachelor degree required. MBA preferred.

Work location: Bengaluru

📌 Sr Business Analyst (Bengaluru)
🏢 FM India
📍 Bengaluru