Key Responsibilities

- Lead the Online Reputation Management (ORM) strategy across Google, social media, review platforms, forums, and digital channels.
- Monitor and analyze online conversations, reviews, mentions, sentiment, and brand perception.
- Develop strategies to strengthen Chandigarh University's digital reputation and brand credibility.
- Manage responses to positive, negative, and critical reviews with timely and appropriate communication.
- Identify potential reputation risks and develop proactive response and escalation strategies.
- Collaborate with Social Media, Content, SEO, PR, Admissions, and Brand teams to ensure consistent digital communication.
- Track key ORM metrics including sentiment, ratings, response time, reach, engagement, and reputation trends.
- Develop regular ORM dashboards and performance reports with actionable insights.
- Use social listening and analytics tools to identify emerging trends, issues, and opportunities.
- Lead and mentor the ORM team and ensure effective execution of reputation-management initiatives.

Email: [HIDDEN TEXT]

📌 Senior Manager (Delhi)
🏢 Chandigarh University - HR Department
📍 Delhi