Key Responsibilities:

Handle, research, and resolve phone, chat, email inquiries for NGCO SD customers regarding non-complex functional problems.
Document and update customer contacts in the Customer Service System.
Complete any follow-up work related to customer issue resolution.
Answer general questions, provide education, and offer service to customers in a qualified and courteous manner.
Adhere to current understanding of policies and procedures, new products, services and processes of the client and the call center.
Maintain acceptable attendance, punctuality, and respond to policy and procedures for communicating any schedule changes and preferences.
Meet productivity and quality performance expectations as established by NGCO SD management and interfaces.
Conduct self-evaluations using quality-coaching tools to assess personal skill development and review results with Supervisors.
Support additional duties as necessary in high volume periods in the SD.

work from Office
US shift timing

📌 Customer Services - Customer Service Representative (Bengaluru)
🏢 TRIGENT SOFTWARE PRIVATE
📍 Bengaluru