Customer Support Representative

Start Date

Starts Immediately

CTC (ANNUAL)

Competitive salary Competitive salary

Experience

3 year(s)

3 year(s)

Apply By

Not Provided

Posted few hours ago

Job

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About the job

Customer Support Representative

Company: Pluch Designs Location: Gurugram, Haryana Department: Customer Experience Employment Type: Full time

About Pluch Designs

Pluch Designs is a premium D2C womenswear brand, known for custom-sized kurta sets, dresses, and skirt sets delivered with a 48-hour dispatch promise. We're a fast-growing online-first brand building a loyal community of customers who value quality, fit, and speed.

Role Overview

We're looking for a warm, detail-oriented Customer Support Representative to be the voice of Pluch Designs for our customers. You'll handle pre-sale queries, order support, sizing guidance, and post-purchase issues across chat, WhatsApp, email, and social media making sure every customer feels heard and taken care of.

Key Responsibilities

- Respond promptly and professionally to customer queries across WhatsApp, Instagram DMs, email, and website chat
- Guide customers through sizing, fabric, and styling questions using our custom-sizing charts
- Track and communicate order status, dispatch timelines, and delivery updates
- Handle returns, exchanges, and refund requests in line with company policy
- Resolve complaints with empathy and urgency, escalating complex issues where needed
- Maintain accurate records of customer interactions and recurring issues in our helpdesk/CRM
- Proactively flag patterns (sizing complaints, delivery delays, product defects) to the operations and product teams
- Support during flash sales and peak periods with higher query volumes
- Collect and encourage customer reviews and feedback post-delivery

Requirements





- 13 years of experience in a customer support/service role, preferably in fashion, retail, or D2C e-commerce
- Excellent written and spoken communication in English and Hindi
- Comfortable working across WhatsApp Business, Instagram, email, and helpdesk tools (e.g., Freshdesk, Zendesk, or similar)
- Basic familiarity with Shopify order management (or willingness to learn quickly)
- Patient, empathetic, and calm under pressure especially during high-volume sale periods
- Strong attention to detail and follow-through on open tickets
- A genuine interest in fashion and understanding of customer needs in the ethnic/fusion wear space

Nice to Have

- Prior experience in a fashion or apparel D2C brand
- Familiarity with sizing/fit consultations for Indian ethnic wear
- Experience handling social media comments/DMs alongside support tickets

What We Offer

- Fixed salary + performance incentives
- Opportunity to grow with a fast-scaling D2C fashion brand
- Direct exposure to brand, marketing, and operations teams

A collaborative, fast-paced work environment

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum 3 years of experience

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Competitive salary

Number of openings

1

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

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📌 Customer Support Representative (Haryana)
🏢 Pluch Designs
📍 Haryana