WHO ARE WE?WE CONNECT PEOPLE AND WORKTrueBlue (NYSE: TBI ) is a leading staffing, recruiting and workforce management company. The company fills individual positions on demand, staffs' entire facilities, and manages outsourced recruiting processes and staffing vendor programs for a wide variety of clients. The company's specialized workforce solutions meet clients' needs for a reliable, efficient workforce in a wide variety of industries including - construction, manufacturing, financial services, pharmaceuticals, transportation, aviation, and energy. TrueBlue assigns as many as 100,000 people to work each day, drawing from a data base of hundreds of thousands of candidates, and places more than 250,000 people in permanent positions each year.ROLEThis position provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personal requests for technical support. Documents, tracks and monitors issues to ensure a timey resolution.ESSENTIAL DUTIES and RESPONSIBILITIES▪ Provide technical assistance and support for incoming queries/calls and issues related to computer systems, software, and hardware▪ Identify and diagnose issues and problems▪ Categorize and record reported queries and provide solutions▪ Support problem identification▪ Advise users on appropriate course of action▪ Monitor issues from start to resolution▪ Escalate, if needed,



unresolved problems to a higher level of support▪ Provide essential online security advice and support▪ Managing one or more customer service▪ Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services▪ Receives and handles requests for service, following agreed procedures▪ Promptly allocates calls as appropriate▪ Logs incidents and service requests and maintains relevant records▪ Maintain technical documentation on Help Desk tickets, including tracking requests and documenting resolutions▪ Identifies and classifies incident types and service interruptions▪ Records incidents cataloging them by symptom and resolution▪ During change, acts systematically to respond today by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements▪ Type at least 45 WPM▪ Proficient in basic troubleshooting▪ Valuable grasp of Current Operating System functionality▪ Basic understanding of computer hardware▪ Proficient with Microsoft productsSKILLS AND QUALIFICATIONS▪ Excellent Communication & Customer handling skills▪ ITIL process knowledge▪ Well versed with Service Now ticketing tool▪ Adhere to TB ITSD guidelines▪ Good hands-on Active Directory, MS Office 365, Account Provisioning and Account Creation▪ Basic understanding of computer hardware▪ Basic Knowledge of Teams/Outlook applications▪ 1-3 Years of experience in a similar role▪ B. Tech/B.E. in Computers, BCA in Computers, B. Sc in Computers

📌 Identity & Access Management Specialist I (Faridabad)
🏢 TrueBlue India
📍 Faridabad