- Excellent problem-solving and analytical skills with a focus on mid-level troubleshooting.
- 1- 3 years of IT related Customer Service experience
- Excellent communication skills, should be able to hold a conversation
- Ability to work independently and as part of a team in a fast-paced environment.
- Ability to deal professionally as well as ability to learn current products and technologies
- Good customer service skills, multitasking and documentation skills
- Ability to adjust quickly to the changing priorities and implement the same per business requirements
Knowledge, Skills and Abilities :
- Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
- Good Analytical & Cognitive skills