22 Sep
|
Mastermind Network
|
Delhi
22 Sep
Mastermind Network
Delhi
Roles and Responsibilities :
- Handle international calls from clients providing exceptional customer service and resolving their queries efficiently.
- Process customer requests, concerns, and issues in a timely and skilled manner.
- Delivered first call resolution (FCR) to enhance customer experience
- Resolving complex inquiries, ensuring regulatory compliance and enhancing operational efficiency
- Work closely with internal teams to resolve complex issues that require escalation.
- Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
- 3-8 years of experience in an International BPO or Call Center environment.
- Strong knowledge of international calling processes and procedures.
- Excellent communication skills for handling diverse accents and languages (written & verbal).
- Ability to work on night shifts (rotating schedules) including weekends.
📌 Customer Service - Voice (Delhi)
🏢 Mastermind Network
📍 Delhi