Job Summary

If you re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide s Technology team could be the place for you! At Nationwide , on your side goes beyond just words. Our customers are at the center of everything we do and we re looking for associates who are passionate about delivering extraordinary care.

Role Overview

Nationwide's Cyber Security Operations - Innovation and Integration team is hiring a hands-on engineer to operate and continuously improve the observability services behind key systems the team builds and runs. This role blends responsive service delivery with automation engineering: you ll own requests coming through ServiceNow, Microsoft Teams, email, and other channels while evolving the alerting and monitoring around those systems. You ll manage New Relic alerts and dashboards at scale (1k+) using Python and Terraform, and bring transferable experience with Grafana's LGTM stack - Loki, Grafana, Tempo, and Mimir. This is not a traditional ticket-administration job: success requires a service mindset, sound operational judgment, and the engineering ability to replace repetitive manual work with governed, supportable automation. AI-assisted development experience is a plus - there s room to build agentic workflows that triage and contextualize issues.

What you'll do

- Own intake across ServiceNow, Teams, email, and other channels - triage, clarify requirements, set expectations, prioritize, and keep status and fulfillment records accurate.
- Develop and maintain Python and Terraform automation that generates and deploys Current Relic artifacts (dashboards, alert policies, conditions, notification workflows) at scale via APIs, NerdGraph, and NRQL.
- Partner with application, infrastructure, cloud, security, and platform teams to define useful telemetry, actionable alerts, ownership, routing, severity, and SLIs.
- Reduce alert noise and configuration drift by tuning thresholds, routing,



enrichment, and runbook context, and by reconciling duplicate, stale, or unowned assets.
- Turn recurring request patterns into governed self-service or automated workflows, and maintain runbooks, standards, and customer-facing guidance.
- Grow into applying the same engineering patterns to Grafana and the LGTM stack.

Must-have qualifications

- Near-native spoken and written English in IT technical contexts, with strong customer engagement - requirements clarification, expectation management, and follow-through.
- Hands-on Current Relic experience - dashboards, NRQL, alert policies and conditions, notification workflows, APIs, and troubleshooting.
- Production-quality Python automation - API integrations, structured configuration, error handling, logging, testing, and maintainable packaging.
- Hands-on Terraform - reusable modules, remote state, provider configuration, imports, lifecycle management, validation, and CI/CD integration.
- Git-based configuration workflows - pull requests, peer review, branching, and controlled promotion across environments.
- Ability to troubleshoot integrations and data flows across APIs, networks, cloud services, agents, collectors, and telemetry back ends.
- Solid alert-design fundamentals - actionable signals, ownership, severity, suppression, deduplication, routing, and noise reduction.
- Experience within IT service management, change control, incident management, and production support.
- Ability to balance interrupt-driven operational work with planned engineering improvements.

Nice to have

- Working knowledge of Grafana and the LGTM stack (Loki, Grafana, Tempo, Mimir or Prometheus-compatible systems); Grafana Enterprise/Cloud,



Alertmanager, or OpenTelemetry Collector experience.
- New Relic's Terraform provider, NerdGraph, dashboard-as-code, or large-scale alert migration and standardization.
- Distributed tracing and OpenTelemetry; debugging telemetry flows across syslog, HEC, Kafka, raw HTTP, or raw TCP/binary protocols; Splunk SPL and forwarder configuration.
- AWS, Kubernetes, containers, Linux, and cloud-native architectures; CI/CD platforms with automated policy, security, lint, test, plan, and deploy gates.
- Integrating observability platforms with ServiceNow, Teams, webhooks, event management, or on-call tooling.
- SLIs/SLOs, error budgets, golden signals, or RED/USE monitoring patterns; secrets management, least-privilege, and secure automation.
- AI-assisted development or agentic workflows for triage and enrichment.
- Service catalogs, templates, or self-service capabilities for internal engineering customers.
- Certifications in New Relic, Grafana, Terraform, AWS, Kubernetes, or ITIL (beneficial, not required).

Education

Undergraduate studies in cyber security, management information systems, engineering, math, computer science, data analytics or comparable experience and education strongly preferred. Graduate studies in cyber security, computer science or a related field are a plus. Preferred certifications include: Certified Information Systems Security Professional (CISSP), Cisco Certified Network Associate (CCNA), Certified Ethical Hacker (CEH), GIAC Certified Intrusion Handler (GCIH), Digital Forensics Investigation: EnCase Certified Examiner (EnCE) certification, GIAC Strategic Planning Policy and Leadership (GSTRT), GIAC Security Expert (GSE), Certified Cloud Security Professional (CCSP), AWS Certified Cloud Practitioner, AZ500.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Specialist, Cybersecurity (Hyderabad)
🏢 Nationwide Insurance
📍 Hyderabad