Role & responsibilities

- Provide step-by-step guidance to customers to resolve issues or navigate products or services.
- Respond to customer inquiries through various communication channels, including phone, email and live chat.
- Address customer feedback and concerns with empathy and professionalism.
- Collaborate with cross-functional teams to ensure timely resolution of issues.
- Handle a high volume of customer contacts while maintaining quality service.
- Identify common customer issues and suggest improvements to enhance the customer experience.
- Keep accurate records of customer interactions using our customer support software.
- Contribute to the development of customer support materials and resources at the firm.

Preferred candidate profile

Excellent Communication Skills in English and Technical Knowledge.
-Customer Handling and Problem Solving skills.
-UG or Graduate, Freshers, can Apply Contact on (phone hidden)/(phone hidden).

📌 Customer/Technical Support (Voice/Non Voice) at Jaipur (Indore)
🏢 Leeway Consulting
📍 Indore