Role & responsibilities

Airtel Black Customer Support Executive

Company: Digitide Solutions Limited
Process: Airtel Black
Job Location: Hyderabad
Job Type: Full time
Role: Customer Support Executive

Job Description

We are hiring Customer Support Executives for the Airtel Black process. The selected candidates will be responsible for assisting Airtel customers with their queries, service-related concerns, and providing effective resolutions while maintaining a high level of customer satisfaction.

Responsibilities

- Handle customer queries through the assigned support channel.
- Assist customers with Airtel Black services and account-related concerns.
- Understand customer issues and provide appropriate resolutions.
- Maintain professional communication with customers.
- Follow process guidelines, quality standards, and compliance requirements.
- Achieve assigned productivity and quality targets.

Eligibility

- Education:



Graduation mandatory.
- Experience: Minimum 1 year of experience in a voice/customer support process.
- Good communication skills in English and relevant regional languages.
- Customer-service orientation and problem-solving skills.
- Candidates should be comfortable working in rotational shifts.

Compensation & Benefits

- CTC: Up to 3 LPA
- Cab facility: As per company/process eligibility.
- Additional benefits may be applicable according to company policy.

Selection Process

1. HR Screening
2. Communication/Assessment Round
3. Operations/Manager Round
4. Final HR Discussion

Interested candidates can share their updated resume for further screening and interview details.

Preferred candidate profile

📌 Walk-in || Voice Process Executive (Hyderabad)
🏢 Digitide Solutions
📍 Hyderabad