About the Company:

MJ Global is one of the leading paper packaging companies in India operating across 4 state-of-the-art

manufacturing locations in Noida, Greater Noida, Dadri and Baddi (Himachal Pradesh). The company

manufactures Printed Mono Cartons, Duplex Board Cartons, Rigid Boxes, Corrugated Cartons, Paper Bags, Cups,

Buckets, Wrappers and Straws etc.

The company is BRC & SEDEX certified and supplies packaging across India to Pepsi, Coke, Flipkart, Jubilant

Foodworks, Asian Paints, Amul, Honasa Consumer, KFC, Pizza Hut, Creambell, Relaxo etc. The company also

exports packaging to Philippines, Nigeria and Thailand etc.

Company URL: www.mjglobal.co.in

Job Title: CRM Executive

Roles & Responsibilities:

- Managing successful & timely execution of client orders starting from punching of client orders on ERP to

closely tracking all steps including RM Procurement, Production Status, Logistics until material reaches

the client.

- Working with Production Planning team in the Plant to communicate Committed Delivery Date to Client.
- Strong internal follow up with all departments such as Supply Chain, Production, Quality Control &

Dispatch to ensure seamless order execution as per date committed to client.

- Taking order forecasts from clients and working with Supply Chain to ensure RM is planned as per lead

time and client requirement.

- Ensuring optimal stocking of RM and FG based on client forecasts and RM / production lead times.
- Monitor inventory levels of Raw Materials, Work in Progress (WIP) and Finish Goods (FG) to ensure

uninterrupted supplies to clients.

- Working closely with debtor collection team to ensure no overdue receivables are pending from the client.
- Opening & Maintaining explicit item codes / specification sheets of each client SKU in the ERP and regularly





updating item codes each time a client changes the specifications or artworks.

- Regular analysis & upselling / cross-selling to ensure revenue from clients is increasing quarter on quarter.
- Providing regular updates & data to Key Account Manager handling the client.
- Strong multi-tasking abilities to handle multiple clients & collaborate with various internal departments.
- Meeting with clients at their office when required by client and managing client visits to the plant.
- Collaborate with costing & procurement team to get the pricing done for new SKUs.
- Getting prices revised from clients when RM prices increase.
- Working closely with client & internal teams on New Product Development (NPD) projects by coordinating

artwork approvals, samples development and commercial evaluation.

- Resolving customer complaints through root cause analysis and working with various internal

departments.

Qualification:

- MBA from reputed business school with a commerce or engineering undergraduate degree
- Prior experience in CRM role working in a manufacturing company with multiple plants having a B2B

Sales model

- Experience required: 5 years+
- Strong knowledge of working on ERP, Microsoft Excel and Microsoft PowerPoint.
- Excellent written and verbal communication skills; strong with data analysis & numbers

- Important Points:

- Reporting Structure: Reporting to Key Account Manager and VP Sales

- Office hours 9.30 AM to 6.30 PM

- Workdays Monday to Saturday

- Working model –Work from office

- Job Location – Company plant in Gautam Budh Nagar (Greater Noida / Dadri / Sector-59 Noida).

- Personal Conveyance is a must.

- Candidate must be living in Noida / Greater Noida / Ghaziabad / East or South Delhi or must be willing to

relocate to Noida before starting the job.

📌 Crm Executive (Greater Noida)
🏢 MJ Global Private
📍 Greater Noida