22 Sep
|
Imarque Solutions
|
Hosur
22 Sep
Imarque Solutions
Hosur
Role & responsibilities
- Manage and motivate a team to achieve daily/monthly targets.
- Monitor team performance, productivity, quality, and attendance.
- Conduct regular feedback, coaching, and performance reviews.
- Handle escalations and resolve customer/process-related issues.
- Ensure process compliance and achieve KPI targets.
- Prepare and share daily/weekly performance reports.
- Experience in BPO/Voice/Customer Service preferred.
- Good communication, leadership, and team-handling skills.
- Experience: 1 to 3 years as a Team Leader/Team Handling role.
- Candidates should have valuable English communication skills.
- Additional language proficiency in Kannada or Telugu is mandatory/preferred.
📌 BPO Team Leader Voice Process (Hosur)
🏢 Imarque Solutions
📍 Hosur