The Production Support Lead is responsible for leading the resolution of complex support issues across the global HotScan client base. This role requires robust technical and functional judgement, structured problem-solving, clear stakeholder communication, and the ability to drive issues to resolution in business-critical client environments.

- Strong technical investigation capability with demonstrated expertise in one or more of the following: Java, PL/SQL, SQL, C, Unix scripting, Oracle, application logs, integration flows, or enterprise batch / transaction processing.
- Proficiency in defect tracking and incident management such as JIRA Service Desk, JIRA (defect tracking), Service Now, Confluence.

- Experience with data analysis and reporting tools, particularly in the context of compliance and risk management.




- Familiarity with leading compliance and screening products, such as HotScan, Actimize, Fircosoft or similar.
- Certifications related to KYC, AML, or compliance (e.g., CAMS, CKYCA).
- It will be advantageous to have prior experience with cloud services and technologies, such as serverless computing, microservices architecture, and containerization (Docker, Kubernetes)
- Strong ownership mindset and ability to drive production issues to closure.
- Excellent written and verbal communication skills, including client-facing incident updates and RCA documentation.

Product mindset with the ability to understand how technical issues impact business operations and regulatory processes.

📌 Production Support (Bengaluru)
🏢 CGI
📍 Bengaluru