Key Responsibilities

- Configure Jira Service Management projects, issue types, request types, and workflows.

- Build and configure the service portal and service request catalog.

- Implement SLA policies, priority rules, queues, and escalation workflows.

- Configure approval workflows for service requests and identity access requests.

- Configure knowledge base integration with Confluence.

- Develop dashboards and operational reporting for service teams.

- Implement automation rules for ticket routing, notifications, and lifecycle management.

- Support platform enhancements and configuration changes during implementation.

Required Skills & Qualifications

- 3–6 years of experience configuring Jira or Jira Service Management.

- Solid experience configuring workflows, request types, screens, and custom fields.

- Experience implementing Jira automation rules and operational dashboards.

- Familiarity with ITSM processes and service management workflows.

- Experience working with Jira Cloud environments.

📌 Senior Software Engineer (Chennai)
🏢 Photon
📍 Chennai